All donor information managed by the Lubbock Area United Way is confidential. United Way does not distribute, sell or rent contact or giving information of donors to any outside entity. All donor information is maintained in a secure database. Any data maintained in paper form is stored in a locked area. Data collected includes the donor’s name, home and/or business address, gift amount, telephone number(s), email addresses and spouse names in order to thank our donors and process their gifts.
United Way does not receive or store credit card data through any online giving system. The online system used meets Payment Card Industry (PCI) standards.
Lubbock Area United Way uses a professional technology firm to assure the security and integrity of our computer systems and records. Access to all software is limited to staff and requires individual log in credentials. Staff are routinely trained in data security best practices. Regular evaluations of all data security systems are conducted.
Any donor is welcome to contact the United Way office to inquire about their personal data. Staff are available from 8:00 AM – 5:00 PM CST Monday through Friday and can be reached at 806.747.2711.
Lubbock Area United Way may consider a refund, on a case-by-case basis. Please call 806.747.2711 to submit a request.