Local Resources | Lubbock Area United Way

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Local Resources


We are actively working to compile local resources for our South Plains residents in response to the COVID-19 outbreak. There are great amounts of information and misinformation being shared, and our goal is to help communicate accurate information. If you know of a resource or update not included here, please reach out to us at marketing@liveunitedlubbock.org or 806.747.2711.
If you are looking for additional resources not listed below, please visit https://www.211texas.org/
Looking for specific items, a little encouragement or a way to help your neighbors. A new Facebook Group has been started to connect neighbors and help us all support one another: Lubbock COVID-19 Neighborhood Samaritans
Domestic Abuse Hotline 1-806-747-6941 or 1-800-736-6941 
Sexual Assault Hotline 806-763-RAPE (7273) or 1-800-656-4673
Texas Abuse Hotline 1-800-252-5400


Mayor Pope has extended the Stay at Home Order for the City of Lubbock through April 30. Essential services will remain open. Please reference the City of Lubbock's website for specifics on what businesses qualify as essential services and specific guideliness for retail businesses. (4/3/20 05:17 PM)
Gov. Abbott has issued a Stay at Home Order for the state of Texas through April 30. (last updated 3/31/20 05:20 PM)

Screening for Individuals with Symptoms Consistent with COVID-19

Testing is covered by insurance or available at no cost. (last updated 3/19/20 04:14 PM)

Coverage of COVID testing in Medicaid and CHIP + no prior authorization required for COVID-19 lab test by Medicaid & CHIP health plans or traditional Medicaid. (last updated 4/7/20 12:59 PM) 

Covenant Health (last updated 4/7/20 10:12 AM)

    • Virtual Visits: Visit with a provider on your smartphone, tablet or computer and receive specific care recommendations
    • Coronavirus Assessment Tool: Online assessment tool to check symptoms and receive advice related to COVID-19
    • Screening locations:
      • Grace Clinic - 4515 Marsha Sharp Fwy, Lubbock, TX 79407
      • Health Plus - 7601 Quaker Ave, Lubbock, TX 79424
      • Northwest Clinic - 611 N Frankford Ave, Lubbock, TX 79416
      • Southwest Medical Park - 9812 Slide Rd, Lubbock, TX 79424
    • Beginning Monday April 6, Covenant Medical Group will operate a drive-thru screening clinic in Wolfforth.
      • Screenings will be at Peoples Bank Stadium at Frenship High School. 
      • Patients must bring their ID and Insurance cards, no co-pay will be collected for a COVID-19 test. 
      • Patients need to call the Covenant Medical Group COVID-19 Drive-Thru screening hotline at (806) 725-TEST to see if they require COVID-19 screening. 
      • Screening Hours:
        • Monday-Friday 7:00 AM-8:00 PM 
        • Saturday 9:00 AM-5:00 PM 
        • Sunday 12:00 PM-5:00 PM 
        • Closed on Easter 

    UMC Health System (last updated 3/19/20 04:12 PM)

    • Virtual Visits: Visit with a provider on your smartphone, tablet or computer and receive specific care recommendations
    • Drive-Up Screening: Available on the far south end of UMC near the Texas Tech softball field from 7:00 AM to 7:00 PM

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    Public Schools and Nonprofit Childcare

    Lubbock County School Districts

    Gov. Abbott has extended the school closure order through May 4. (last updated 3/31/20 05:20 PM)
    Meals for Students
    • Texas Education Agency has launched Texas Students Meal Finder to help families find out where meals are being provided for students in their area. 
    • Please check the school district updates below for any information that has been released specifically about student meals in Lubbock County.
    Internet Service for Students
    • Suddenlink is providing 60 days of free internet access to families affected by changes in school schedule. Call 1-888-633-0030 to speak to a customer service representative.
    STAAR Assessments (last updated 3/19/20 10:30 AM)
    • Grades 3-8 assessments have been cancelled for April, May and June 2020 and Student Success Initiative promotion/retention requirements are waived for the 2019– 2020 school year. Districts will have local discretion on whether students in grades 5 and 8 should advance to the next grade, just like students in all other grades.
    • For students who are still working to meet assessment graduation requirements as seniors in the 2019–2020 school year, required performance on academic assessments to graduate are being waived for spring 2020. Effectively, this means that current seniors may graduate through the IGC process regardless of the number of EOC assessments they still need to pass.
    Lubbock ISD (last updated 4/8/20 03:37 PM)
    • Visit  www.LubbockISD.org/learnonline to find resources to keep student learning on track. When accessing this site, click on the parent tab and choose the grade level for learning appropriate resources for your student.
    • Lubbock ISD will email instructions to students on how to access digital learning on the Chromebooks they brought home before spring break. These instructions will be specific with materials to help guide them through their work.
      • 2nd - 12th grade students have been provided Chromebooks and learning materials. Teachers will plan and assign lessons using different platforms.
      • PreK - 1st grade students will use a combination of technology and provide learning packets.
      • For those students who do not have home internet access, Lubbock ISD is working to develop hard copy materials to support student learning. These will be available from the bus drivers who deliver food or at a campus designated as a lunch pick up location (see below).
      • Families will receive log-on directions, sample calendars and help desk support beginning Thursday, March 26.
    • There will also be a student help desk line available at (806) 219-0199 or helpdesk@LubbockISD.org should you or your child experience technical difficulties. 
      • Cavazos Middle School, Irons Middle School, Mackenzie Middle School, O.L. Slaton Middle School, Smylie Wilson Middle School, Coronado High School, Estacado High School, Lubbock High School, and Monterey High School
    • Curbside pickup meals are available at 16 Lubbock ISD campuses Monday through Friday, from 12 - 1:30 p.m. A few important guidelines to note:
      • Children must be present to pick up meals.
      • School buildings will not be open.
      • Only grab-and-go options will be available.
      • Lunch and the next day’s breakfast will be distributed each day. 
      • Meals will be handled promptly to limit gathering and practice social distancing.
        • High Schools: Coronado, Lubbock, Monterey
        • Middle Schools: Atkins, Cavazos, O.L. Slaton, Mackenzie
        • Elementary Schools: Alderson, Brown, Centennial, Ervin, Harwell, Hodges, Roberts, Waters, Wester
    • 20 school buses are delivering meals across the city of Lubbock.
      • Routes begin at 12 p.m. and run until 1:30 p.m. in order of their regular stops.
      • The bus numbers have not changed from their regular routes, so students who normally ride the bus will be familiar with the bus numbers.
    • Miller Elemantary is providing childcare for healthcare providers at UMC.
      • The center will be staffed from 6:30 AM - 5:30 PM Monday through Friday
      • Childcare programs will provide breakfast and lunch
      • Children between the ages of 4-14 are allowed
    • Ramirez Elementary is prividing childcare for healthcare providers at Covenant.
      • The center will be staffed from 6:30 AM - 6:00 AM Monday through Friday
      • Childcare programs will provide breakfast and lunch 
      • Children between the ages of 4-14 are allowed 
    Frenship ISD (last updated 4/7/20 10:26 AM)
    • Digital Resources can be found on the Districts COVID-19 page
    • Paper Packets are available and do not require techbology or internet service.
    • Free Grab-and-Go Meals:
      • Friendship ISD is limiting curbside meal pick up days to Mondays and Wednesdays only. 
      • On Mondays, each child will recieve breakfast and lunch for Monday and Tuesday. 
      • On Wednesdays, each child will recieve breakfast and lunch for Wednesday, Thursday, and Friday. 
      • Pick up times will be from 12:00 PM - 1:30 PM 
      • During the pickup, families will stay in their vehicles and Aramark employees will deliver the meals at the curb.
      • The six pickup locations include:
        • Frenship Ninth Grade Center – 407 North Dowden Road, Wolfforth, TX
        • Legacy Elementary – 6424 Kemper Avenue, Lubbock, TX
        • North Ridge Elementary – 6302 11th Place, Lubbock, TX
        • Terra Vista Middle School – 1111 Upland Avenue, Lubbock, TX
        • Westwind Elementary – 6401 43rd Street, Lubbock, TX
        • Willow Bend Elementary – 8816 13th Street, Lubbock, TX
    • Drive-Up Wifi Locations are now available at 10 campuses. 
      • Students can drive up and sign in with their Frenship username and password. 
      • Students may use any of these hotspots regardless of what campus they attend. 
      • Available at the following campuses:
        • Legacy Elementary
        • North Ridge Elementary
        • Oak Ridge Elementary
        • Westwind Elementary
        • Willow Bend Elementary
        • Frenship Middle School
        • Heritage Middle School
        • Terra Vista Middle School
        • Ninth Grade Center
        • Frenship High School
    Lubbock Cooper ISD (last updated 3/31/20 12:00 PM)
    • The Pirates Learn@Home initiative will be housed on the district's website, www.lcisd.net. There, parents and students will find campus and teacher specific instructions and links to virtual classrooms.
    • Student meals via curbside pick-up at each LCISD campus (New Hope Academy students may pick up from East Elementary or Laura Bush Middle School).
      • Food will be provided for students Monday-Saturday with pick-up available Mondays, Wednesdays, and Fridays.
      • Students will be able to pick up four meals at a time; breakfast and lunch for two days.
      • Pick up will be from 11:30 AM - 1:30 PM Monday, Wednesday, and Fridays.
        • Lubbock - Cooper High School:
          • 910 Woodrow Road 
          • Pick up meals on south side of the building 
          • Availalble for Lubbock - Cooper High School students 
          • Student does not have to be present, driver will need to provide names of the student  
        • New Hope Academy and Laura Bush Middle School:
          • 3425 118th Street (pick up at LBMS) 
          • Pick up on North side of LBMS building 
          • Available for New Hope and LBMS students
          • Students do not have to be present, driver will need to provide names of the student 
        • Lubbock - Cooper Middle School and South Elementary:
          • 16410 Loop 493 (pick up at South Elementary) 
          • Pick up on South side 
          • Available for LCMS and South elementary students 
          • Students do not have to be present, driver will need to provide names of the student 
        • Central Elementary:
          • 4020 135th Street 
          • Pick up on South side 
          • Available for Central Elementary students 
          • Students do not have to be present, driver will need to provide names of the student 
        • East Elementary:
          • 2727 134th Street 
          • Pick up on North side 
          • Available for all individuals under age of 18
          • Children MUST be present 
        • North Elementary:
          • 3202 108th Street 
          • Pick up on South side 
          • Available for North Elementary students 
          • Students do not have to be present, driver will need to provide names of the student 
        • West Elementary:
          • 10101 Fulton Avenue 
          • Pick up on West side 
          • Available for West Elementary students
          • Students do not have to be present, driver will need to provide names of the student 
    • Internet Assistance for Remote Learning:
      • At this time Friendship ISD is offering WiFi access at the following locations:
        • Lubbock-Cooper North: front,east,and west parking lots 
        • Lubbock-Cooper Central Elementary: east and west parking lots 
        • Lubbock-Cooper West Elementary: front parking lot 
        • Lubbock-Cooper High School: north parking lot 
        • Pirate Stadium/First United Park: south parking lot 
        • Pirate Baseball/Softball: parking lot 
      • For more information, visit https://www.lcisd.net/apps/pages/index.jsp?uREC_ID=1692878&type=d&pREC_ID=1865383
    Abernathy ISD (last updated 4/8/20 03:48 PM)
    • Online learning plans are available at https://www.abernathyisd.com/apps/pages/index.jsp?uREC_ID=1710090&type=d&pREC_ID=1873715
    • For elementary families, weekly materials can be picked up on Mondays from 9:00-11:00am, in front of the elementary. This includes all in grades PreK-3rd and those in 4th and 5th utilizing the paper-based option.
    • Breakfast and lunch will be available for pick-up at Abernathy Elementary.
      • All children 18 years of age and younger are eligible to receive a free breakfast and free lunch. Children receiving meals must be present to receive their meal. 
      • Meals will be served curbside in the elementary drive-thru lane.
      • Breakfast will be served 8:00-10:00AM and lunch will be served 11:00 AM -1:00 PM.
      • If you are in need of meals and do not have transportation to the school, please email Jenci Chambers at jchambers@abernathyisd.com or call 806.298.4931 and leave a voicemail. 
    Idalou ISD (last updated 3/31/20 12:00 PM)
    • Idalou ISD will transistion to remote learning through Google Classroom. For more information, visit https://www.idalouisd.net/
    • Parent assistance with distance learning is available here: https://www.idalouisd.net/265692_2
    • Meals will be available from 11:30 AM - 1:00 PM, Monday through Friday.
      • Curb side pick-up is at the elementary campus, please drive into the bus lane and stop at the side of the front door.
      • If you need home delivery, please call 806.892.1900 for arrangements. Office hours are from 7:30 AM to 3:00 PM.
      • If you live in the neighborhood, walk ups are allowed.
      • All children will be given a meal ages 1-18.
    • If you are a family that needs additional food resources, please call 806.892.1900 and you will be helped.
    New Deal ISD (last updated 3/31/20 12:00 PM)
    • Parents should use the following link for instructions on how to sign up for New Deal ISD Remind notifications. http://www.ndisd.net/remind/
    • Each teacher has a webpage that is located at www.ndisd.net. Select “campuses”, then “school”, then “classes”.
    • Breakfast & lunch pick up will be available for NDISD students on Monday, March 23, Wednesday, March 25 and Friday, March 27 from 7:00 AM - 10:00 AM.
      • Pick up location is behind the HS at the cafeteria.
      • Do not get out of your car, we will bring the food to your car.
      • The child must be in the vehicle at pick up.
      • You will receive breakfast & lunch for two days for each child 0-18 years old.
    • To sign-up for meal delivery, complete the online form at 


    Roosevelt ISD (last updated 3/31/20 05:21 PM)
    • Printed take home resources/materials will be available for students in grades PK-12 on Wednesday, March 25, 2020 from 8:00 AM - 5:00 PM in the area between elementary and secondary buildings. (Breezeway where the buses line-up).
      • There will be activities for two weeks and students are expected to complete the learning activities for reading, math, science and social studies.
      • These resources should be returned to collection boxes when we are scheduled to return back to school on April 6.
      • Should the students have questions about their work, parents and students can email the teacher or campus principal. 
      • Additional learning resources are available on the district website.
    • Roosevelt ISD will be providing breakfast and lunch to all children under the age of 18 in our community.
      • District staff will be delivering these meals via our normal bus routes beginning March 23. Two days worth of meals on Mondays, 3 days worth of meals on Wednesdays.
      • Food deliveries will be made on Monday and Wednesday from 11:00 AM - 1:00 PM and families will come to the bus / vehicle to pick up their meals.
      • Staff will also be available to provide a grab and go breakfast and lunch for all children under the age of 18 at the Roosevelt ISD central office from Monday - Friday 8:00 AM - 5:00 PM.
      • Buses will be following their normal routes and have a 2 hour delivery window. Please make yourselves available within that time frame if you would like to receive meals. Bus drivers will honk when they arrive.
    Shallowater ISD (last updated 4/8/20 04:25 PM)
    • To keep up with online learning plans please visit district Facebook pages
    • There will be a pull-up location on the north side of the high school from 7:30-8:30 and 11:00-1:00 for breakfast and lunch.
    • Buses will leave from the high school at 7:45 AM and 11:15 AM to deliver breakfast and lunch to bus stops. Buses drop off locations:
      • Bus 11: North Venita Dead End, 6100/1500, 6040/1540 (Sullivan’s RV Park), 6150/1570, 6100/1600, Behind Conoco and Richard’s RV Park
      • Bus 4: 5830/1500, 5840/1500, 5860/1400, 179/5600
      • Bus 19: CR 6300 (At pavement end which is approximately CR1640), CR 6260/NCR 1670, CR 6100/1630,  NCR 1630/CR 6120, NCR 1630/CR 6130, NCR 1770 and the turnaround
      • Bus 6: Ave. G/6th Street, 405 Clovis Road, 1400/Camino Real Estates Dr., 6100/1300, 
    • Please see website for additional cancelations and postponements of school activities.
    Slaton ISD (last updated 4/8/20 04:31 PM)
    • Online learning available at https://slatontigers.weebly.com/
    • If you prefer paper packets of instructional materials, they will be available for you to pick up at your child’s campus.
    • School breakfast and lunch service is available all Slaton children.
      • From 11:00 AM - 12:00 PM lunch and breakfast may be picked up at no cost at all 4 of our campuses.
      • All bus stops will run food deliveries and deliveries taken to rural route students. The route map is posted here.
      • Meals will only be given to children who are present at the time of delivery.
      • Please call us at 806.828.6591 after 8:00 AM with questions.

    Nonprofit Childcare

    Childcare Availibility Portal (last updated 4/7/20 1:00 PM) 
    Gov. Abbott's March 19 executive order does not apply to daycare centers. At this time, all daycare centers may remain open with the following measures: (last updated 03/20/20 09:13 AM)
    • Health checks on all children outside of the building including having their temperatures taken.
    • Drop off and pick up will be at the door of the facility.
    • Parents who want to go to the classroom will also have their temperature taken as will all staff.
    Boys and Girls Clubs of Lubbock (last updated 3/21/20 10:54 AM)
    • All club locations are temporarily closed. 
    Guadalupe Parkway Neighborhood Centers (last updated 4/8/20 04:36 PM)
    • Both locations temporarily closed.
    Texas Tech Early Headstart (last updated 3/19/20 02:05 PM)
    • Closed until further notice
    YWCA of Lubbock (last updated 3/20/20 03:21 PM)
    • The YWCA will continue to offer childcare and extended camp services for anyone who has been impacted by the school district closures. Hours of care will be from 7:30am to 6:00pm.
    • YWCA “study camps” will focus on giving children the online access and support they need and giving them the opportunity for structured outside time and a nutritious lunch and snacks.
    • The YWCA Head Start and Early Head Start programs are temporarily suspended pending guidance from the national office.
    • For infants, toddlers and preschoolers, parents should call (806)776-9734 for any questions.
    • For school-aged children, parents should call (806)776-9505 for any questions.
    • To enroll, parents can go online http://www.ywcalubbock.org/camps/

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    Universities and Colleges

    Student Loans (last updated 3/21/20 11:26 AM)

    • All borrowers with federally held student loans will automatically have their interest rates set to 0% for a period of at least 60 days. 
    • These borrowers will have the option to suspend their payments for at least two months to allow them greater flexibility during the national emergency. 
    • All federal student loan servicers are to grant an administrative forbearance to any borrower with a federally held loan who requests one.
    • The forbearance will be in effect for a period of at least 60 days, beginning on March 13, 2020.
    • To request this forbearance, borrowers should contact their loan servicer online or by phone.
    • An automatic suspension of payments is also authorized for any borrower more than 31 days delinquent as of March 13, 2020, or who becomes more than 31 days delinquent.
    • Any borrower who has experienced a change in income can contact their loan servicer to discuss lowering their monthly payment.

    Texas Tech University and Texas Tech Health Sciences Center (last updated 3/25/20 05:18 PM)

    Lubbock Christian University (last updated 4/6/20 10:57 AM) 

    • Specific restrictions for residence halls are now in effect. For the students whose circumstances require them to be on campus, only limited services will be provided. 
    • Only essential university employees have been granted access to our facilities, and even then, social distancing and other safety restrictions are mandated.  
    • Academic instruction for all classes will be provided through distance learning beginning Monday, March 30, and until further notice.
    • Spring commencement for both undergrad and graduate students have been set for August 22, 2020 beginning at 10:00 AM in the Rip Griffin Center. 
    • Refunds to students who left the residence halls due to COVID-19 will recieve a credit on their student accounts.
    • Refunds of any excess balance owed will generate an excess ACH deposit or check mailed to your home address. 
    • Refunds for housing will begin next week, and refunds for meal plans will begin the following week. 

    South Plains College (last updated 4/8/20 04:44 PM)

    • All campus locations are closed
    • All instruction will continue in an online format.
    • Wifi access is available in certain parking lots across the multiple SPC campuses.  Our IS staff have worked to make this accessible to the greatest degree possible.  This is primarily accessible at the Levelland campus.
    • Residence Halls remain open to those students who do not have other safe access to shelter and dining.
    • Dining services with takeout meals are available to students who remain in the residence halls.
    • The Technology Center will not be available during this “Stay Home, Stay Safe” directive.  Residence Hall students will have access to computers and printers within the residence halls. 

    Wayland Baptist University (last updated 4/3/20 7:20 PM)

    • Wayland Baptist has closed campus due to COVID-19 
    • Classes to remain online for the remainder of the semester
    • Dorms will be closed:
      • Students who left campus for spring break will be allowed to return to pick up their belongings March 23-April 4 from 8:30 a.m. – 6 p.m., or 1-5 p.m. on April 5.
    • Spring graduations have been canceled

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    Food & Supplies

    Food Assistance

    Catholic Charities, Diocese of Lubbock (last updated 3/24/20 11:28 AM)
    • Appointments for Food Vouchers must be made online.
    • Vouchers can only be given every two weeks. 
    Community Food Resources for Seniors (last updated 4/1/20 11:54 AM) 
    • The following activity centers will provide curbside meals for seniors age 60 and older who are enrolled and recieving transportation services
      • Lubbock Senior Activity Center, Cooper Rawlings Adult Activity Center, Mae Simmons Adult Activity Center, Maggie Trejo Supercenter, and Homestead Adult Program
    • Meals availble Monday through Friday from 12:00 PM to 1:00 PM 
    Food2Kids (last updated 3/26/20 11:17 AM) 
    • Food2Kids will be providing weekend snacks at the following elementary school curbside pick-up sites.
      • Alderson, Brown, Centennial, Harwell, Hodges, Roberts, Waters, and Wester 
    • First Baptist Lubbock is providing snacks at Ervin Elementary. 
    • More information and details to come about middle and high schools. 
    Lubbock Impact (last updated 3/24/20 11:32 AM)
    • Food vouchers every Wednesday at 1:00 PM. Vouchers are given on a first-come-first-serve basis. At present, 20 are available each week. 
    • Emergency Pantry every Wednesday from 6:00 PM - 7:00 PM
    Lubbock Meals on Wheels (last updated 3/19/20 11:27 AM)
    • Volunteers to pick up and drop off coolers using the drive-through 
    • Volunteers that are delivering routes 1 – 31 are asked to arrive between 10:45 AM – 11:00 AM
    • Volunteers that are delivering routes 32 – 63 are asked to arrive between 11:00 AM – 11:15 AM
    Neighborhood House - Upbring (last updated 3/25/20 05:34 PM)
    • Food vouchers available Monday - Wednesday from 1:00 PM - 3:30 PM.
    • Clients will be admitted into the office one at a time.
    • All applications and other assistance via phone 806.589.1907
    Salvation Army (last updated 4/8/20 05:25 PM)
    • "Hope Totes" with essential cleaning supplies and food available by calling 806.765.9434
    • Dining room closed. Take-away meels being provided at regular meal times.
    South Plains Food Bank (last updated 4/8/20 04:51 PM)
    • You must have a food voucher to receive assistance. Food vouchers may be applied for online here or received from a Food Bank partner.
    •  The overall capacity of the building has been reduced
    • Anyone entering the building experiencing ANY symptoms of illness (cough, congestion, fever, etc.) are to remain home. Staff will ask any person exhibiting signs of illness to go home.
    • All persons who have or are close to someone who has visited a country on the CDC watch list (wwwnc.cdc.gov/travel) must stay home.
    • People that are part of an at-risk population (older adults and those with serious chronic medical conditions) or anyone with regular contact with a person who is a higher risk of getting very sick from COVID-19 should remain home.
    • Please note that we will be limiting social distance, including handshaking, as a means of decreasing the possibility of transmission.
    • A food voucher only guarantees a dry box and frozen box. We will do our best to supply extras as we get them.
    • Volunteers:
      • Must be at least 18 years or older.
      • Upon your arrival in our building, please wash your hands or use hand sanitizer.
    YWCA of Lubbock (last updated 3/30/20 03:39 PM)
    • YWCA is offering free lunches for children 18 and younger: 
      • Pick up location: Talkington YWCA Sun 'n Fun at the concession stand window on the pool patio 
      • Meals will be served Monday-Friday from 11:00 AM - 1:00 PM
    WIC (last updated 4/1/20) 
    • Texas WIC will be providing flexibility and temporaily liftting restrictions if your store is sold out of the following WIC foods:
      • Milk:
        • Clients issued fat-free, 1/2%, or 1% milk can now choose:
          • 2% milk and low-fat/non-fat options that include calcium-fotified, high-protein. organic, docosahexaenoic acid (DHA), and omega-3 milks 
        • Clients who are issued whole milk can also choose:
          • whole milk options that nclude calcium-fortified, high-protein, organic, DHA and omega-3 milks 
        • Flavored milk is NOT WIC approved 
        • Size: gallon, half-gallon, or quart-sized containers 
      • Whole-Wheat Bread:
        • Any brand and size up to 24 oz 
        • This includes brands that say, "whole weat", "100% whole wheat", "stone ground 100% whole wheat", "whole grain 100% whole wheat", and "whole wheat with honey"
      • Brown Rice:
        • Any brand of brown rice 
        • Size: 16 oz package 
      • Wole-Wheat Pasta:
        • Any brand of whole-wheat pasta 
        • Size: 16 oz package 
      • Eggs:
        • Any dozen, half-dozen, or 18-count carton of eggs 
        • Includes brown, pasture-raised, free-range and organic eggs 
    • Permanent WIC Approved Foods
      • Canned Fruits and Vegetables (choose any brand):
        • Any size can, glass jar, or plastic container
        • Single or mixed
        • Organic or regular 
        • Regular or low-sodium
        • Fruit can be in juice or water 
        • Unsweetened apple sauce is allowed 
    • NOT WIC Approved
      • Pouches or packets
      • Dried Fruit
      • Fruit with added sugar, artifical sweetner or any type of syrup 
      • Cream-style vegetables 
      • Vegetables with cream, oil, sauce or meat 
      • Soups, ketchup, pickles or olives 
    Costco (last updated 4/8/20 04:55 PM)
    • Store operating hours: Stores will now close at 6:30 PM Monday through Friday 
    • No more than two people to enter the warehouse with each membership card.
    • Limits on number of customers in the warehouse at one time
    • On Tuesdays and Thursdays, from 8:00 AM to 9:00 AM, Costco will temporarily implement special operating hours for members who are 60 and older. The pharmacy will also be open during this hour.
    • Costco is temporarily allowing priority access to our warehouses for Costco members who are healthcare workers and first responders such as police officers, EMTs and firefighters. Healthcare workers and first responders who present a Costco membership card and official identification of their role, will be allowed to move to the front of any line to enter the warehouse.
    • Gas Stations will close at 7:00 PM 
    Dollar General (last updated 3/23/20 1:26 PM)
    • Store Operating Hours: 8:00 AM - 9:00 PM 
    • Special Shopping Hours:
      • Starting March 17 unitl further notice 
      • Customers aged 60 and older 
      • 8:00 AM - 9:00 AM 
    • Item limitations: paper products, hand sanitizer, and wipes to three per customer 
    Dollar Tree (last updated 3/23/20 2:01 PM) 
    • Store Operating Hours: 9:00 AM - 8:00 PM 
    • Item limitations: limiting quanity on select high-demand products 
    Food King (last updated 3/19/20 09:19 AM)
    • Normal Operating Hours
    Lowe's Market (last updated 3/19/20 09:21 AM)
    • Normal Operating Hours
    Sam's Club (last updated 3/19/20 09:27 AM)
    • Store Operating Hours: Monday - Saturday, 9:00 AM - 8:00 PM; Sunday, 10:00 AM - 6:00 PM
    • Pickup Orders still available starting at 7:00 AM
    Target (last updated 3/19/20 09:09 AM)
    • Store Operating Hours: 8:00 AM - 9:00 PM
    • Special Shopping Hours:
      • ​Starting March 18
      • First hour of shopping each Wednesday
      • Elderly and those with underlying health concerns
    • Item limitations: hand sanitizer, toilet paper, disinfectant wipes, bottled water and more
    United Supermarkets, Market Street and Amigos (last updated 4/8/20 5:04 PM)
    • ​Store Operating Hours: 6:00 AM - 10:00 PM, Starting March 22 7:00 AM - 9:00 PM
    • Special Shoping Hours:
      • Monday and Thursday, 7:00 - 9:00 AM
      • Customers aged 60 and older and those who have compromised immune systems
    • Item limitations: hand sanitizers, household cleaners and other high-demand items
    • Self-service food and beverage suspended
    • Store guest counts will be limited to less than 20 percent of the store’s occupancy rate. Team members and store security partners will help manage store traffic counts.
    • When possible, guests will enter through one door and exit through a different door. 
    • Stores have added plexi-glass panels at check stands, pharmacy lanes and deli counters to provide a barrier between the guest and team members.
    • Floor decals are placed in all areas guests might wait in line to mark the necessary six–feet of social distancing. Signage throughout the store and yellow stickers worn by team members also remind guests to observe the required six-feet of social distancing.
    • Grocery aisles will be marked for one-way traffic to improve social distancing, using floor decals to indicate the direction of traffic flow. Additionally, “Smart Shopping”
      signage will remind guests of best practices on their trip to the grocery store.
    • Sanitation teams work constantly throughout the day with the sole focus of cleaning and sanitizing frequently touched surfaces such as grocery carts, door handles, checkout pin pads and such.
    • Checkers are prompted every 30 minutes to sanitize their check stands and are given time to wash their hands at least every hour.
    • Hand sanitizer is available at every register.
    • New health assessment screening measures have been implemented for team members prior to clocking in for the workday.
    Walmart (last updated 4/3/20 04:16 PM)
    • Store Operating Hours: 7:00 AM - 8:30 PM
    • Special Shopping Hours:
      • Starting March 24 through April 28
      • Customers aged 60 and older
      • 6:00 - 7:00 AM
      • Pharmacy and Visision Center will also be open
    • Item limitations: paper products, milk, eggs, cleaning supplies, hand sanitizer, water, diapers, wipes, formula and baby food
    • Auto Care Centers temporarily closed
    • Starting April 4, number of customers who can be in a store at once will be limited to about 20 percent of each store’s capacity.
      • To manage the new restriction, store associates will mark a line at a single-entry door and direct arriving customers there. Customers will be admitted one-by-one and counted.
      • Once a store reaches its capacity, customers will be let inside on a one-in, one-out basis.
      • Stores will also institute one-way movement through aisles in many stores, using floor markers and direction from associates.

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    Medical Facitilites

    CoPay Waivers (last updated 4/7/20 12:57 PM) 

    Waiver of CHIP copays for office visits and for telehealth and telemedicine services through April. 

    Covenant Health (last updated 4/7/20 10:14 AM)
    • Visitation Policy
      • Covenant Medical Center, Covenant Children's, Covenant Medical Group, Grace Medical Center, Grace Clinic, Arrington Cancer Center, Covenant Health Plainview, Covenant Health Levelland
        • Maximum of one visitor at a time per patient
        • Visitors will be subject to a temperature screening upon arrival
        • No children under 17 are allowed to visit
        • For patients in isolation, anyone visiting has to use protective equipment and those supplies are limited. Those patients can only receive one visitor per day.
      • Covenant Specialty Hospital
        • Zero visitor policy
    • All elective surgeries have been canceled to be rescheduled at a later date.
    • Starting April 7, 2020 Convenant is updating their visitor policy to 1 visior per patient per day. 
    UMC Health System (last updated 3/19/20 04:19 PM)
    • Visitation Policy
      • Maximum of one visitor at a time per patient
      • Visitors will be subject to a temperature screening upon arrival
      • No children under 17 are allowed to visit
      • For patients in isolation, anyone visiting has to use protective equipment and those supplies are limited. Those patients can only receive one visitor per day.
    • First floor of the Urgent Care clinic at UMC Medical Office Plaza II, 808 Joliet Ave., Suite 110 is closed
    • All elective surgeries have been canceled to be rescheduled at a later date.
    Texas Tech Physicians (last updated 3/20/20 10:37 AM)
    • Pre-screening patients for COVID-19 who call to make an appointment or who walk in to clinics.
    • Providing separate waiting rooms and treatment areas for patients who are being seen for symptoms related to COVID-19.
    • When appropriate, Texas Tech Physicians is asking that you do not bring others with you to your appointment. If you need assistance, please limit the number of individuals who accompany you.
    Lubbock Children's Health Clinic (last updated 3/24/20 11:07 AM)
    • Please call the clinic to schedule your appointment to be seen. This will minimize the exposure of walk-in visits.
    • Please only bring in the sick child(ren) and one adult if possible. This will allow us to minimize the number of individuals who are in the waiting area.
    • If you are unable to keep your appointment at the East or North Clinic locations please provide us with a courtesy call to cancel or reschedule. Doing so will allow us to serve as many children as we can.
    • We will operate clinics based on the healthcare needs of your child. If your child(ren) are:
      • Sick Clinic (acute visits): East Location, 1307 Martin Luther King Blvd, 806.749.3800
      • Wellness Clinic (physicals, well-exams, immunizations, ADHD Visits): North Clinic, 302 N. University, 806.749.3803
    Health and Human Services Medication Supply (last updated 4/7/20 12:55 PM) 
    • 3.19 TX State Board of Pharmacy authorized pharmacists to dispense up to a 30-day supply of medication (other than a schedule II-controlled substance) for patients [CHIP & Medicaid] in the event a prescriber cannot be reached.
    Prescription Assistance (last updated 3/24/20 11:55 AM) 
    • FamilyWize Prescription Saving Cards:
      • Ask your pharmacy to apply the FamilyWize discount to recieve savings on prescriptions 
      • The following is the information you need (also found online):
        • BIN: 610194
        • Card ID: FW100
        • Group ID: FW100
        • PCN: FW 
    CVS (last updated 3/19/20 09:16 AM)
    • Normal Operating Hoursy
    • Free Delivery on all prescriptions
    United Supermarkets, Market Street and Amigos (last updated 3/19/20 09:03 AM)
    • Pharmacy Hours: Varies by location, all Drive-Through locations open 24 hours
    Walgreens (last updated 3/20/20 08:28 AM)
    • Store Operating Hours: 9:00 AM - 9:00 PM, 24-hour stores are drive-thru only overnight 9:00 PM - 9:00 AM
    • Offering drive-through shopping for select health, cleaning, and grocery items
    • Free delivery on all prescriptions

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    Housing and Utilities

    The Texas Supreme Court has halted all eviction and foreclosure proceedings in the state of Texas through April 19. (4/3/20 04:49 PM)


    Lubbock County (last updated 4/3/20 6:50 PM) 
    • Lubbock County General Assistance is a public, tax-supported family agency established primarily to meet, on a temporary basis, the financial needs of the indigent families who are residents of Lubbock County only. Find out more here
    Catholic Charities (last updated 3/24/20 11:28 AM)
    • Emgerency Assistance
      • Updated hours: Monday-Friday, 1:00 PM - 3:30 PM by appointment only
      • Appointments may be requested on their website.
      • For appointments, asking that only one person per family come inside. Do not come to the office if you are currently sick, have a fever, or have had a fever in the past 48hrs.
    Atmos Energy (last updated 3/19/20 12:59 PM)
    • Elgibile households may qualify for assistance in paying natural gas and other utility bills. Find out more on Atmos's website.
    Neighborhood House - Upbring (last updated 3/25/20 05:34 PM)
    • Anyone needing utility assistance must complete an online application through the Community Development website.
    • Clients may call Neighborhood House for assistance in filling out the form.
    • All applications and other assistance via phone 806.589.1907
    Salvation Army (last updated 4/8/20 05:27 PM)
    • Rent and utility assistance available by calling 806.765.9434

    Utilitiy Providers

    Atmos Energy (last updated 3/19/20 12:59 PM)
    • Suspended natural gas disconnections until further notice. Balances will continue to accumulate.
    Lubbock Power & Light (last updated 3/21/20 11:03 AM)
    • Disconnections of water and power service suspended until further notice. Balances will continue to accumulate.
    • Beginning Monday, March 23, the customer service lobby at 1301 Broadway will be closed to the public until further notice.
    • City of Lubbock Utilities customer service representatives will be available by phone at 806-775-2509 to assist customers with account, billing, payments, and other inquiries.
    • The call center will continue to operate Monday – Friday, 7:30 AM – 5:30 PM.
    • Customers may also contact customer service by sending an email or text to CustomerFirst@CityofLubbockUtilities.com. Customers are encouraged to pay online (CityofLubbockUtilities.com), by phone (806-775-2509), or by mail when possible.
    • The 24-hour drop box and drive-thru automated kiosk located on the south side of the downtown building will remain open.
    • Western Union payment centers located inside Amigos, United Supermarkets, and Market Street also currently remain open.
    South Plains Electric Cooperative (last updated 3/19/20 12:40 PM)
    • Service disconnections suspended through the end of March. Balances will continue to accumulate.
    • Lobbies closed through April 6.
    Xcel Energy (last updated 3/19/20 12:52 PM)
    • Service disconnections suspended until further notice. Balances will continue to accumulate.

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    At-Risk Populations

    StarCare Specialty Health System

    • Intellectual Disabilities Day Habilitation – Closed Until Further Notice
    • Silver Star Day Health Center – Closed Until Further Notice
    Temporarily Suspended Services
    • Open Access Not Available at this Time – Mental Health Assessments and Outreach, Screening, Assessment and Referral (OSAR) services are by appointment only.
    • Sunrise Canyon Hospital Inpatient Unit Visitation – Only employees and contractors with essential business may enter the inpatient hospital. Video visitation, when applicable, will be provided.
    • Community Meetings – The use of StarCare buildings for non-mission critical community meetings is suspended until further notice.


    Greg Abbott announced that Texas recieved a $16.2 million grant to help communities provide meals for elderly (last updated 3/26/20 10:54 AM) 
    Nursing Home, Assisted Living, Retirement and Long-Term Care Facilities (last updated 3/30/20 11:17 AM)
    • Gov. Abbott announced on March 19 that visitors would not be allowed at all facilities effective through April 3.
    • Public Health Notice to all Nursing Homes:
      • No visitors or volunteers, and screening for all employees prior to entry
      • No one is allowed with symptoms or fever within 72 hours to enter
      • No moonlighting for staff 
      • Full protective gear for medical professionals inside 
    Community Food Resources for Seniors (last updated 4/1/20 12:05 PM) 
    Catholic Charities (last updated 3/23/20 09:34 AM)
    • Elderly Outreach Program
    Lubbock Meals on Wheels (last updated 3/19/20 11:27 AM)
    • Starting Monday, March 23, volunteers will pick up and drop off coolers using the drive-through 
    • Volunteers that are delivering routes 1 – 31 are asked to arrive between 10:45 AM – 11:00 AM
    • Volunteers that are delivering routes 32 – 63 are asked to arrive between 11:00 AM – 11:15 AM


    Open Door (last updated 3/23/20 09:55 AM)
    • Community Center is open every day from 7:00 AM - 5:30 PM
    • Breakfast, lunch, and dinner are being provided by the Salvation Army in an effort to decrease the need for people to travel to multiple locations in the community. 
    • Everyone that enters the facility is screened for for fever, cough and shortness of breath.
    • 6 ft. of separation is being practiced for everyone in the building and the building is being regularly sanitized. 
    • Anyone with a fever is being referred to a clinic or the ER. 
    Salvation Army (last updated 3/23/20 09:55 AM)
    • Dining room closed. Take-away meels being provided at regular meal times.
    • Everyone that enters the facility to be subject to having the temperature taken (via infrared thermometer). Those exhibiting a temperature of 101.4 or above will be referred to medical/health authorities before being granted entry into facilities.
    • Quarantine beds have been set up for anyone with a fever and/or symptom.


    VetStar (last updated 3/24/20 03:19 PM) 
    • Unitl April 15th, 2020, VetStar SSVF program will place eligible high-risk veteran families living in conregated situations into hotels and motels for up to 45 days.
    • Call 806-470-9317 for more information 

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    Financial, Taxes, Unemployment

    Businesses please visit the Lubbock Chamber of Commerce's website for COVID-19 resources related to business operations.

    IRS (last updated 3/21/20 11:11 AM)

    • IRS has moved Tax Day to July 15, extending filing deadline and federal tax payments regardless of amount

    My Free Taxes (last updated 4/8/20 03:12 PM)

    • You can complete your tax return online for free at myfreetaxes.org. A United Way partnership.
    • Local My Free Taxes locations are closed.

    Texas Workforce Commission (last update 3/20/20 02:42 PM)

    • If your employment has been affected by the coronavirus (COVID-19), apply for benefits either online at any time using Unemployment Benefits Services or by calling TWC’s Tele-Center at 800-939-6631 from 8:00 AM - 6:00 PM Central Time, Monday through Friday.
    • TWC will waive work search requirements for all claimants and the waiting week for those claimants affected by COVID-19. It is important to note that extended Benefits (EB) and Disaster Unemployment Assistance (DUA) are NOT available at this time.
    • TWC has provided a guide for how to apply for unemployment benefits online.

    Local Banks

    ABC Bank (last updated 4/3/20 05:09 PM)
    • Providing loans to small business in an effort to help them through this COVID-19 crisis. More info, click here.
    Happy State Bank (last updated 4/3/20 05:10 PM)
    • Lobbies are closed. Helping small businesses with loans during this COVID-19 crisis. More info, click here.
    Lubbock National Bank (last updated 4/3/20 05:12 PM)
    • Halting auto repossessions and house foreclosures during the crisis. More info, click here.
    • Lobbies to customers. Drive-ups, ATMs, Apple Pay, Samsung Pay, Online loan applications, mobile and online banking still available.
    Vista Bank (last updated 4/3/20 05:13 PM)
    • All locations in Lubbock have appointment only lobby hours Monday through Friday from 8:00 AM to 4:00 PM
    • Drive-Thru features are open Monday through Friday from 8:00 AM to 5:00 PM
    • ATM’s are available 24 hours a day, seven days a week.
    Wells Fargo (last updated 4/3/20 05:15 PM)
    • Hours adjusted across the country to 9:30 AM to 4:00 PM Monday through Friday. Saturday hours are 9:00 AM to 12:00 PM
    • For the most up to date info, use Wells Fargo’s branch locator. Many branches are doing appointment only for lobbies.
    • They also offer drive up service and ATM’s.

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    Government Offices

    City of Lubbock (last updated 3/27/20 12:18 PM)

    • The Lubbock City Council has postponed the City of Lubbock elections scheduled for May 2nd, the new date will be November 3rd, 2020. 
    • Beginning Saturday, March 21, 2020:
      • Lubbock City Hall, Lubbock Business Center (City of Lubbock Utilities), Libraries, Museums, Garden and Arts Center and the Civic Center will be closed to the public.
      • City of Lubbock employees will continue to report to work and be available to assist through telephone, email and the city's website.
      • Libraries will continue to offer curbside pickup during normal operating hours for materials requested online.
      • Building permits and development related applications may be submitted online via the Citizen Self Service (CSS) portal.
      • The 311 Call Center will remain open Monday through Friday from 7:30 AM - 5:30 PM in order to assist with City service requests.
      • Residents who must request records in-person from the Vital Statistics Department may do so through one, shielded station at City Hall.
      • The Lubbock Preston Smith International Airport, West Texas Regional Landfill, Lubbock Animal Shelter and Citibus Downtown Transfer Plaza will remain open and operating as normal.

    Department of Motor Vehicles (last updated 3/19/20 11:55 AM)

    • All offices closed to the public for in-person transactions.
    • Temporary extension to obtain initial registration, renewal of registration, vehicle titling, and renewal of a permanent disabled parking placard.
    • Temporary extension for an individual with an expired 30-day temporary permit to obtain another permit or Texas registration.
    • Temporary waiver is in effect until 60 days after TxDMV notifies the public that normal vehicle registration, vehicle titling and related services have resumed. The 60-day period will be the same for all counties.

    Lubbock County (last updated 3/30/20 07:45 AM)

    • Lubbock County Courthouse will implement temperature screenings for staff and visitors to the Courthouse and the Courthouse Annex.

    Courts and District Courts

    • All child support cases canceled through March 31.
    • All jury trials scheduled through April 3 canceled and will be rescheduled.
    • Final hearings set in March for Judge Kara Darnell (South Plains Foster Care Court) have been rescheduled.
    • Evictions will not be accepted/processed until after April 1
    • Small claims cases will continue.
    • Truancy cases will be postponed with notification of new trial dates going out by mail.
    • Criminal cases will be rescheduled with notifications going out by mail.
    • Traffic tickets will continue to be processed. Paying on tickets will continue.
    • Administrative hearings will be postponed, and the statute of limitations will get a 30 day extension.

    Lubbock Municipal Court (last updated 3/19/20 10:11 AM)

    • Jury trials set for April 1-3 are being rescheduled, summoned jurors for these trials will not report 
    • Individuals with outstanding citations are encouraged to use the online payment service

    Social Security Offices (last updated 3/19/20 12:35 PM)

    • Closed for in-person service

    Texas DPS - Northwest Texas Region (last updated 3/23/20 5:06 PM) 

    • Public access to DPS buildings is limited until April 6. 

    Trash and Waste Operations (last updated 4/3/20 12:25 PM) 

    • Solid Waste is asking people to bag/tie trash before placing in dumpster/cart
    • Updated operational hours until further notice:
      • North Avenue P Landfill:
        • 8:00 AM - 5:00 PM Wednesdays and Saturday's only 
      • West Texas Regional Disposal Facility:
        • Monday - Friday 7:00 AM - 5:00 PM and Saturday 7:00 AM - 12:00 PM 

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