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Local Resources

COVID-19 HOME | LOCAL RESOURCES | OUR COMMUNITY PARTNERS | MENTAL HEALTH RESOURCES | PARENT RESOURCES | DICTIONARY

We are actively working to compile local resources for our South Plains residents in response to the COVID-19 pandemic. There are great amounts of information and misinformation being shared, and our goal is to help communicate accurate information. If you know of a resource or update not included here, please reach out to us at marketing@liveunitedlubbock.org or 806.747.2711.
 
If you are looking for additional resources not listed below, please visit https://www.211texas.org/
 
 
Looking for specific items, a little encouragement or a way to help your neighbors. A new Facebook Group has been started to connect neighbors and help us all support one another: Lubbock COVID-19 Neighborhood Samaritans
 
 
Domestic Abuse Hotline 806.747.6941 or 800.736.6941 
Sexual Assault Hotline 806.763.RAPE (7273) or 800.656.4673
Texas Abuse Hotline 800.252.5400

 

 
Governor Abbott has issued a statewide order requiring all citizens in counties where there are 20 COVID-19 cases or more to wear face coverings in public spaces where social distancing is not possible. For more information and a list of exemptions, click here. (last updated 07/02/20 11:23 AM)
Lubbock Chamber partners with City of Lubbock to distribute Face Masks for the Business Community. Click here to request up to 200 masks.  
Learn about what businesses are allowed to reopen and the guidelines for reopening on the Open Texas website. (last updated 05/18/20 03:38 PM) 

Screening for Individuals with Symptoms Consistent with COVID-19 and Antibody Testing

Testing is covered by insurance or available at no cost. (last updated 3/19/20 04:14 PM)

Coverage of COVID testing in Medicaid and CHIP + no prior authorization required for COVID-19 lab test by Medicaid & CHIP health plans or traditional Medicaid. (last updated 4/7/20 12:59 PM) 

Covenant Health (last updated 6/29/20 1:48 PM)

    • Due to a limited supply of COVID-19 tests: Covenant drive-up screening is closed. 
    • Covenant on 76th and Quaker is offering rapid results. 
    • Covenant to open more testing sites as numbers rise. Click here for more information.
      • New testing sites for Adult Patients
        • Health Plus - 7601 Quaker Ave., 806-725-9444
          • Monday - Friday: 8 a.m. - 5 p.m. 
          • Saturday: 9 a.m. - 5 p.m. 
          • Sunday: 12 p.m. - 5 p.m. 
        • Northwest - Frankford & Erskine, 806- 725-5480
          • Monday - Friday 8 a.m. - 5 p.m. 
      • New testing site for Children (ages 18 and younger)
        • Children's Urgent Care - 5202 82nd St. 806-725-7337
          • Daily: 10 a.m. - 10 p.m. 
    • Virtual Visits: Visit with a provider on your smartphone, tablet or computer and receive specific care recommendations
    • Coronavirus Assessment Tool: Online assessment tool to check symptoms and receive advice related to COVID-19
    • Screening locations:
      • Grace Clinic - 4515 Marsha Sharp Fwy, Lubbock, TX 79407
      • Health Plus - 7601 Quaker Ave, Lubbock, TX 79424
      • Northwest Clinic - 611 N Frankford Ave, Lubbock, TX 79416
      • Southwest Medical Park - 9812 Slide Rd, Lubbock, TX 79424
    • Drive-thru Screening: CLOSED
      • Screenings will be at Peoples Bank Stadium at Frenship High School. 
      • Patients must bring their ID and Insurance cards, no co-pay will be collected for a COVID-19 test. 
      • Patients need to call the Covenant Medical Group COVID-19 Drive-Thru screening hotline at (806) 725-TEST to see if they require COVID-19 screening. 
      • Screening Hours:
        • Monday-Friday 7:00 AM-8:00 PM 
        • Saturday 9:00 AM-5:00 PM 
        • Sunday 12:00 PM-5:00 PM 
        • Closed on Easter 
    • Antibody Testing
      • Provided in the wellness buses parked at the Covenant Health Southwest Medical Park off 98th and Slide
      • Testing will be done from 8 a.m. to 4 p.m. Monday-Friday.
      • Insurance information will be collected but no copay will be charged at the time of testing. Only insured patients being seen at this time. Patients should bring a photo ID and health insurance card.
      • Antibodies are found by testing a collected blood sample. Results will be returned to Covenant within 3-4 days and will then be mailed to the patient.
      • Patients will be asked to bring their own mask to wear while sample collection is being done.

    UMC Health System (last updated 6/29/20 3:52 PM)

    • Due to a limited supply of COVID-19 tests: UMC drive-up screening is closed. 
    • Virtual Visits: Visit with a provider on your smartphone, tablet or computer and receive specific care recommendations
    • Antibody Testing available 

    Patterson Library, 1836 Parkway Drive (last updated 06/06/20 9:32 AM)

    • Patterson Library will start drive-up testing starting Wednesday, April 29. 
    • Increased Hours of operation: Monday - Friday 9:00 AM till 12:00 PM. 
    • To make an appointment call the Health Department at 806.775.2933 between 8:00 AM - 5:00 PM
    • There is no cost to be tested. If you have insurance, the Health Department will ask for your insurance information and will bill the insurance carrier. If you do not have insurance, you will not be charged for the testing.

    Walmart on 114th & Quaker Avenue (last updated 5/13/20 10:38 AM)

    • Testing site has changed the hours: After Wednesday May 13, the new schedule will be Mondays, Wednesdays, and Fridays from 7:00 AM - 9:00 AM. 
    • Site is open starting April 24, weather permitting, and will test anyone who may be exhibiting symptoms of the virus. In addition, the site is available to all health care workers and first responders, whether or not they are exhibiting symptoms.
    • Appointments will be made through eTrueNorth’s online portal at www.DoINeedaCOVID19test.com, which will screen individuals to ensure they meet CDC eligibility for testing.
    • For questions regarding testing, call 800-635-8611.
    • Those being tested will need to stay in their cars for verification of eligibility criteria, ID check and self-administered test. For the safety of all those on-site, the test site is not available to those who walk up.
    • The site will use a self-administered nasal swab test that will allow those being tested to swab their own nose onsite while in their vehicles, observed by a trained medical volunteer to ensure the sample is taken correctly, and then dropped in the sealed sample into a container on their way out of the drive-through site.
    • eTrueNorth will handle processing test samples and communicating results to those tested and applicable Departments of Health.
    • The site will be staffed by volunteers, including Walmart healthcare professionals and eTrueNorth team members.
    • Please note, testing is not available inside Walmart stores.

    CVS COVID-19 Testing (last updated 6/25/20 12:11 PM)

    • FREE drive-up testing at 3402 Slide Road
    • Click here for more information. 

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    Public Schools

    Meals for Students
    • Texas Education Agency has launched Texas Students Meal Finder to help families find out where meals are being provided for students in their area. 
    • Please check the school district updates below for any information that has been released specifically about student meals in Lubbock County.

    Lubbock County School Districts

    • Greg Abbott announced schools to reopen in the Fall, further details to come. 
    Lubbock ISD (last updated 5/26/20 1:57 PM)

    Reopening Plan

    • The first day of school will be August 17.
    • Superintendent Dr. Kathy Rollo said schools will be taking extensive precautions to prevent COVID-19, including strict sanitation and social distancing protocols.
    • Adults will wear masks except when giving direct instruction and students will wear masks "as appropriate."
    • Students will wear masks as appropriate when social distancing guidelines cannot be adequately followed.
    • The district is also modifying transportation to allow social distancing on buses. Rollo said there will be fewer students on each bus, one per row.
    • The district now has devices available for all students. Pre-K and Kindergarten students will have iPads and students in first though twelfth grade will have Chromebooks.
    • Parents will also have the option to enroll their kids in Virtual School for pre-K through twelfth grade. Students will still be attached to their home campus but will receive instruction online.
    • The district still intends to provide meals, counseling and health services for virtual students.
    • Parents who choose this option may return to face to face instruction at the end of each nine-week period.
    • The district will begin surveying parents about their choice of face to face or virtual school next week. Rollo said parents need to make their choice by Aug. 3 so the district can make staffing decisions.

    Summer Meals

    • Summer long curbside meals starting May 26 - July 31. 
    • Meals will be served from Monday-Thursday 11:30 AM - 1:30 PM. 
    • The following schools will be pick-up meals:
      • Elementary Schools: Centennial, Ervin, Harwell, McWhorter, Wester
      • Middle Schools: Atkins, O.L. Slaton 
      • High School: Monterey
    Frenship ISD (last updated 4/23/20 11:23 AM)
    • Digital Resources can be found on the Districts COVID-19 page
    • Free Grab-and-Go Meals: Summer Changes
      • Friendship ISD is changing summer curbside meal pick up days to Tuesdays and Thursdays only.  
      • Pick up times will be from 12:00 PM - 1:30 PM
      • During the pickup, families will stay in their vehicles and Aramark employees will deliver the meals at the curb.
      • The six pickup locations include:
        • Frenship Ninth Grade Center – 407 North Dowden Road, Wolfforth, TX
        • Westwind Elementary – 6401 43rd Street, Lubbock, TX
    Lubbock Cooper ISD (last updated 5/26/20 12:45 PM) 
    Abernathy ISD (last updated 5/26/20 12:45 PM)
    Idalou ISD (last updated 5/26/20 12:45 PM)
    New Deal ISD (last updated 5/26/20 12:45 PM)
    • Summer meals will be starting June 1st. 
    • Pick up days will be Monday and Wednesday from 11:30-12:30 for lunch only. 
    • For any summer updates, click here https://www.ndisd.net/
    Roosevelt ISD (last updated 3/31/20 05:21 PM)
    Shallowater ISD (last updated 5/26/20 1:29 PM)
    Slaton ISD (last updated 4/8/20 04:31 PM)
    Childcare Facilities
    Gov. Abbott's March 31 executive order limits childcare facilities to caring for the children of essential personnel and children receiving protective daycare services. (last updated 4/17/20 02:11 PM)

    Boys and Girls Clubs of Lubbock (last updated 5/27/20 3:25 PM)

    • Boys and Girls Clubs of Lubbock will have a camp beginning June 1
      • Wilson and Talkington Clubs will both be open from 7:30 AM - 6:00 PM Monday-Friday
        • Cost is $85 a week per child
        • Breakfast, lunch, and snack provided daily
      • Ted Phea and Optimist Clubs will both be open from 9:00 AM - 6:00 PM Monday-Friday
        • Cost is $50 a week per child
        • Lunch and snack provided daily

    Early Learning Centers (last updated 5/27/20 03:47 PM)

    • Weekly scholarships available
    • Call 806.765.9981 for enrollment information

    Guadalupe Parkway Neighborhood Centers (last updated 4/14/20 11:37 AM)

    • Parkway Center open on Tuesday and Thursdays from 8:30 - 3:30 for homework help for children of essential services personnel.
    • Call 806.763.3963 for enrollment information.

    YWCA of Lubbock (last updated 5/27/20 03:48 PM)

    • The YWCA Head Start and Early Head Start programs are temporarily suspended pending guidance from the national office.
    • For infants, toddlers and preschoolers, parents should call 806.776.9734 for any questions.
    • For school-aged children, parents should call 806.776.9505 for any questions.
    • To enroll, parents can go online http://www.ywcalubbock.org/camps/

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    Universities and Colleges

    Student Loans (last updated 3/21/20 11:26 AM)

    • All borrowers with federally held student loans will automatically have their interest rates set to 0% for a period of at least 60 days. 
    • These borrowers will have the option to suspend their payments for at least two months to allow them greater flexibility during the national emergency. 
    • All federal student loan servicers are to grant an administrative forbearance to any borrower with a federally held loan who requests one.
    • The forbearance will be in effect for a period of at least 60 days, beginning on March 13, 2020.
    • To request this forbearance, borrowers should contact their loan servicer online or by phone.
    • An automatic suspension of payments is also authorized for any borrower more than 31 days delinquent as of March 13, 2020, or who becomes more than 31 days delinquent.
    • Any borrower who has experienced a change in income can contact their loan servicer to discuss lowering their monthly payment.

    Texas Tech University and Texas Tech Health Sciences Center (last updated 5/26/20 05:18 PM)

    Lubbock Christian University (last updated 5/26/20 10:57 AM) 

    South Plains College (last updated 5/26/20 04:44 PM)

    Wayland Baptist University (last updated 4/3/20 7:20 PM)

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    Food & Supplies

    Food Assistance - Government Programs

    SNAP - Supplemental Nutrition Assistance Program (last updated 4/27/20 11:27 AM) 
    WIC (last updated 4/27/20 04:26 PM) 
    • WIC participants can find detailed information and learn how to apply on the Texas WIC website at www.texaswic.org.  In addition, they can locate their local WIC clinic at www.find.texaswic.org
    • WIC participants can also download the latest version of the MyTexasWIC shopping app on the Google Play Store or Apple App Store, officials said. The app informs families which allowable food items are on their benefit packages.
    • Texas WIC will be providing flexibility and temporaily liftting restrictions if your store is sold out of certain WIC foods. For a complete list, visit https://texaswic.org/about-wic/special-wic-food-updates

    Food Assistance - Local Nonprofits

    Catholic Charities, Diocese of Lubbock (last updated 3/24/20 11:28 AM)
    • Appointments for Food Vouchers must be made online.
    • Vouchers can only be given every two weeks. 
    Community Food Resources for Seniors (last updated 4/1/20 11:54 AM) 
    • The following activity centers will provide curbside meals for seniors age 60 and older who are enrolled and recieving transportation services
      • Lubbock Senior Activity Center, Cooper Rawlings Adult Activity Center, Mae Simmons Adult Activity Center, Maggie Trejo Supercenter, and Homestead Adult Program
    • Meals availble Monday through Friday from 12:00 PM to 1:00 PM 
    Hub City Outreach Center (last updated 5/4/20 12:48 PM) 
    Lubbock Impact (last updated 3/24/20 11:32 AM)
    • Food vouchers every Wednesday at 1:00 PM. Vouchers are given on a first-come-first-serve basis. At present, 20 are available each week. 
    • Emergency Pantry every Wednesday from 6:00 PM - 7:00 PM
    Lubbock Meals on Wheels (last updated 3/19/20 11:27 AM)
    • Volunteers to pick up and drop off coolers using the drive-through 
    • Volunteers that are delivering routes 1 – 31 are asked to arrive between 10:45 AM – 11:00 AM
    • Volunteers that are delivering routes 32 – 63 are asked to arrive between 11:00 AM – 11:15 AM
    Neighborhood House - Upbring (last updated 3/25/20 05:34 PM)
    • Food vouchers available Monday - Wednesday from 1:00 PM - 3:30 PM.
    • Clients will be admitted into the office one at a time.
    • All applications and other assistance via phone 806.589.1907
    Salvation Army (last updated 4/8/20 05:25 PM)
    • "Hope Totes" with essential cleaning supplies and food available by calling 806.765.9434
    • Dining room closed. Take-away meels being provided at regular meal times.
    South Plains Food Bank (last updated 4/8/20 04:51 PM)
    • You must have a food voucher to receive assistance. Food vouchers may be applied for online here or received from a Food Bank partner.
    •  The overall capacity of the building has been reduced
    • Anyone entering the building experiencing ANY symptoms of illness (cough, congestion, fever, etc.) are to remain home. Staff will ask any person exhibiting signs of illness to go home.
    • All persons who have or are close to someone who has visited a country on the CDC watch list (wwwnc.cdc.gov/travel) must stay home.
    • People that are part of an at-risk population (older adults and those with serious chronic medical conditions) or anyone with regular contact with a person who is a higher risk of getting very sick from COVID-19 should remain home.
    • Please note that we will be limiting social distance, including handshaking, as a means of decreasing the possibility of transmission.
    • A food voucher only guarantees a dry box and frozen box. We will do our best to supply extras as we get them.
    • Volunteers:
      • Must be at least 18 years or older.
      • Upon your arrival in our building, please wash your hands or use hand sanitizer.
    YWCA of Lubbock (last updated 3/30/20 03:39 PM)
    • YWCA is offering free lunches for children 18 and younger: 
      • Pick up location: Talkington YWCA Sun 'n Fun at the concession stand window on the pool patio 
      • Meals will be served Monday-Friday from 11:00 AM - 1:00 PM
    Stores
    Costco (last updated 5/9/20 12:21 PM)
    • Costco is now requiring all customers to wear face masks starting Monday, May 4. 
    • Store operating hours: Stores have returned to their normal operating hours.  
    • No more than two people to enter the warehouse with each membership card.
    • Limits on number of customers in the warehouse at one time
    • Monday through Friday 9:00 AM to 10:00 AM, Costco will temporarily implement special operating hours for members who are 60 and older. The pharmacy will also be open during this hour.
    • Costco is temporarily allowing priority access to our warehouses for Costco members who are healthcare workers and first responders such as police officers, EMTs and firefighters. Healthcare workers and first responders who present a Costco membership card and official identification of their role, will be allowed to move to the front of any line to enter the warehouse.
    • Gas Stations have returned to normal operating hours. 
    Dollar General (last updated 6/9/20 12:46 PM)
    • Store Operating Hours: 8:00 AM - 10:00 PM 
    • Special Shopping Hours:
      • Starting March 17 unitl further notice 
      • Customers aged 60 and older 
      • 8:00 AM - 9:00 AM 
    Dollar Tree (last updated 6/9/20 12:47 PM) 
    • Store Operating Hours: 9:00 AM - 9:00 PM  
    Food King (last updated 3/19/20 09:19 AM)
    • Normal Operating Hours
    Lowe's Market (last updated 3/19/20 09:21 AM)
    • Normal Operating Hours
    Sam's Club (last updated 6/9/20 12:53 PM)
    • Store Operating Hours: Monday - Saturday, 9:00 AM - 8:00 PM; Sunday, 10:00 AM - 6:00 PM
    • Pickup Orders still available starting at 7:00 AM
    • Sam's Club Associate Appreciation hours are every Sunday from 8:00 AM-10:00 AM
    • Sam's Club Senior shopping hours are every Tuesday and Thursday from 7:00 AM-9:00 AM
    Target (last updated 6/9/20 12:53 PM)
    • Store Operating Hours: 8:00 AM - 9:00 PM
    • Special Shopping Hours:
      • Starting March 18
      • First hour of shopping each Wednesday
      • Elderly and those with underlying health concerns
    United Supermarkets, Market Street and Amigos (last updated 4/30/20 2:46 PM)
    • All United Family stores will return to normal business hours on Friday, May 1. 
    • Item limitations: hand sanitizers, household cleaners and other high-demand items
    • Self-service food and beverage suspended
    • Store guest counts will be limited to less than 20 percent of the store’s occupancy rate. Team members and store security partners will help manage store traffic counts.
    • When possible, guests will enter through one door and exit through a different door. 
    • Stores have added plexi-glass panels at check stands, pharmacy lanes and deli counters to provide a barrier between the guest and team members.
    • Floor decals are placed in all areas guests might wait in line to mark the necessary six–feet of social distancing. Signage throughout the store and yellow stickers worn by team members also remind guests to observe the required six-feet of social distancing.
    • Grocery aisles will be marked for one-way traffic to improve social distancing, using floor decals to indicate the direction of traffic flow. Additionally, “Smart Shopping”
      signage will remind guests of best practices on their trip to the grocery store.
    • Sanitation teams work constantly throughout the day with the sole focus of cleaning and sanitizing frequently touched surfaces such as grocery carts, door handles, checkout pin pads and such.
    • Checkers are prompted every 30 minutes to sanitize their check stands and are given time to wash their hands at least every hour.
    • Hand sanitizer is available at every register.
    • New health assessment screening measures have been implemented for team members prior to clocking in for the workday.
    Walmart (last updated 4/17/20 12:37 PM)
    • Store Operating Hours: 7:00 AM - 8:30 PM
    • Special Shopping Hours:
      • Starting March 24 through April 28
      • Customers aged 60 and older
      • 6:00 - 7:00 AM
      • Pharmacy and Visision Center will also be open
    • Item limitations: paper products, milk, eggs, cleaning supplies, hand sanitizer, water, diapers, wipes, formula and baby food
    • Auto Care Centers temporarily closed
    • Starting April 4, number of customers who can be in a store at once will be limited to about 20 percent of each store’s capacity.
      • To manage the new restriction, store associates will mark a line at a single-entry door and direct arriving customers there. Customers will be admitted one-by-one and counted.
      • Once a store reaches its capacity, customers will be let inside on a one-in, one-out basis.
      • Stores will also institute one-way movement through aisles in many stores, using floor markers and direction from associates.
    • Walmart is launching a pickup hour for people most at-risk for COVID-19.
      • Everyday at select Walmart stores, the hours of 7:00 AM - 8:00 AM will be reserved for customers over the age of 60, as well as first responders, people with disibilities, and anyone else designated high-risk. 

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    Medical Facitilites

    CoPay Waivers (last updated 4/7/20 12:57 PM) 

    Waiver of CHIP copays for office visits and for telehealth and telemedicine services through April. 

    Covenant Health (last updated 4/7/20 10:14 AM)
    • Visitation Policy
      • Covenant Medical Center, Covenant Children's, Covenant Medical Group, Grace Medical Center, Grace Clinic, Arrington Cancer Center, Covenant Health Plainview, Covenant Health Levelland
        • Maximum of one visitor at a time per patient
        • Visitors will be subject to a temperature screening upon arrival
        • No children under 17 are allowed to visit
        • For patients in isolation, anyone visiting has to use protective equipment and those supplies are limited. Those patients can only receive one visitor per day.
      • Covenant Specialty Hospital
        • Zero visitor policy
    • All elective surgeries have been canceled to be rescheduled at a later date.
    • Starting April 7, 2020 Convenant is updating their visitor policy to 1 visior per patient per day. 
    UMC Health System (last updated 4/28/20 10:47 AM)
    • Mask Policy
      • UMC is asking that anyone who visits the hospital must be wearing a mask
    • Visitation Policy
      • Maximum of one visitor at a time per patient
      • Visitors will be subject to a temperature screening upon arrival
      • No children under 17 are allowed to visit
      • For patients in isolation, anyone visiting has to use protective equipment and those supplies are limited. Those patients can only receive one visitor per day.
    • First floor of the Urgent Care clinic at UMC Medical Office Plaza II, 808 Joliet Ave., Suite 110 is closed
    • All elective surgeries have been canceled to be rescheduled at a later date.
    Texas Tech Physicians (last updated 3/20/20 10:37 AM)
    • Pre-screening patients for COVID-19 who call to make an appointment or who walk in to clinics.
    • Providing separate waiting rooms and treatment areas for patients who are being seen for symptoms related to COVID-19.
    • When appropriate, Texas Tech Physicians is asking that you do not bring others with you to your appointment. If you need assistance, please limit the number of individuals who accompany you.
    Lubbock Children's Health Clinic (last updated 3/24/20 11:07 AM)
    • Please call the clinic to schedule your appointment to be seen. This will minimize the exposure of walk-in visits.
    • Please only bring in the sick child(ren) and one adult if possible. This will allow us to minimize the number of individuals who are in the waiting area.
    • If you are unable to keep your appointment at the East or North Clinic locations please provide us with a courtesy call to cancel or reschedule. Doing so will allow us to serve as many children as we can.
    • We will operate clinics based on the healthcare needs of your child. If your child(ren) are:
      • Sick Clinic (acute visits): East Location, 1307 Martin Luther King Blvd, 806.749.3800
      • Wellness Clinic (physicals, well-exams, immunizations, ADHD Visits): North Clinic, 302 N. University, 806.749.3803
    Pharmacies 
    Health and Human Services Medication Supply (last updated 4/7/20 12:55 PM) 
    • 3.19 TX State Board of Pharmacy authorized pharmacists to dispense up to a 30-day supply of medication (other than a schedule II-controlled substance) for patients [CHIP & Medicaid] in the event a prescriber cannot be reached.
    Prescription Assistance (last updated 3/24/20 11:55 AM) 
    • FamilyWize Prescription Saving Cards:
      • Ask your pharmacy to apply the FamilyWize discount to recieve savings on prescriptions 
      • The following is the information you need (also found online):
        • BIN: 610194
        • Card ID: FW100
        • Group ID: FW100
        • PCN: FW 
    CVS (last updated 3/19/20 09:16 AM)
    • Normal Operating Hours
    • Free Delivery on all prescriptions
    United Supermarkets, Market Street and Amigos (last updated 3/19/20 09:03 AM)
    • Pharmacy Hours: Varies by location, all Drive-Through locations open 24 hours
    Walgreens (last updated 3/20/20 08:28 AM)
    • Store Operating Hours: 9:00 AM - 9:00 PM, 24-hour stores are drive-thru only overnight 9:00 PM - 9:00 AM
    • Offering drive-through shopping for select health, cleaning, and grocery items
    • Free delivery on all prescriptions

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    Housing, Utilities, Transportation

    The Texas Supreme Court has halted all eviction and foreclosure proceedings in the state of Texas through May 18. Trials, hearings and other procedures are suspended, but landlords could file for an eviction, according to the order. The federal government has also halted evictions until August 23 for properties that are covered by federally backed mortgages. (4/29/20 02:55 PM)
    • Lubbock Utilities to start disconnecting again in July. Click here for more information.  

    Assistance

    Atmos Energy (last updated 3/19/20 12:59 PM)
    • Elgibile households may qualify for assistance in paying natural gas and other utility bills. Find out more on Atmos's website.
    Catholic Charities (last updated 3/24/20 11:28 AM)
    • Emgerency Assistance
      • Updated hours: Monday-Friday, 1:00 PM - 3:30 PM by appointment only
      • Appointments may be requested on their website.
      • For appointments, asking that only one person per family come inside. Do not come to the office if you are currently sick, have a fever, or have had a fever in the past 48hrs.
    Citibus (last updated 5/1/20 09:04 AM)
    • All services will remain fare-free through May 31.
    • Masks or face coverings are recommended for everyone riding Citibus. 
    Lubbock County (last updated 4/3/20 6:50 PM) 
    • Lubbock County General Assistance is a public, tax-supported family agency established primarily to meet, on a temporary basis, the financial needs of the indigent families who are residents of Lubbock County only. Find out more here
    Neighborhood House - Upbring (last updated 3/25/20 05:34 PM)
    • Anyone needing utility assistance must complete an online application through the Community Development website.
    • Clients may call Neighborhood House for assistance in filling out the form.
    • All applications and other assistance via phone 806.589.1907
    Salvation Army (last updated 4/8/20 05:27 PM)
    • Rent and utility assistance available by calling 806.765.9434

    Utilitiy Providers

    Atmos Energy (last updated 6/25/20 12:59 PM)
    • For more information on bill payment assistance, click here
    Lubbock Power & Light (last updated 6/2/20 11:03 AM)
    • For more information on their response to COVID-19, click here
    • City of Lubbock Utilities customer service representatives will be available by phone at 806-775-2509 to assist customers with account, billing, payments, and other inquiries.
    • The call center will continue to operate Monday – Friday, 7:30 AM – 5:30 PM.
    • Customers may also contact customer service by sending an email or text to CustomerFirst@CityofLubbockUtilities.com. Customers are encouraged to pay online (CityofLubbockUtilities.com), by phone (806-775-2509), or by mail when possible.
    • The 24-hour drop box and drive-thru automated kiosk located on the south side of the downtown building will remain open.
    • Western Union payment centers located inside Amigos, United Supermarkets, and Market Street also currently remain open.
    South Plains Electric Cooperative (last updated 6/25/20 12:40 PM)
    • Offices continue to stay closed during this time. 
    Xcel Energy (last updated 6/25/20 12:52 PM)
    • For more information on their response to COVID-19, click here

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    At-Risk Populations

    StarCare Specialty Health System

    Closures
    • Intellectual Disabilities Day Habilitation – Closed Until Further Notice
    • Silver Star Day Health Center – Closed Until Further Notice
    Temporarily Suspended Services
    • Open Access Not Available at this Time – Mental Health Assessments and Outreach, Screening, Assessment and Referral (OSAR) services are by appointment only.
    • Sunrise Canyon Hospital Inpatient Unit Visitation – Only employees and contractors with essential business may enter the inpatient hospital. Video visitation, when applicable, will be provided.
    • Community Meetings – The use of StarCare buildings for non-mission critical community meetings is suspended until further notice.

    Senior Adults

    Greg Abbott announced that Texas recieved a $16.2 million grant to help communities provide meals for elderly (last updated 3/26/20 10:54 AM) 
    Nursing Home, Assisted Living, Retirement and Long-Term Care Facilities (last updated 3/30/20 11:17 AM)
    • Each nursing home is different regarding their lockdown and visitation rules, we reccomend you call the speecific nursing home to get more information. 
    Community Food Resources for Seniors (last updated 4/1/20 12:05 PM)
    Catholic Charities (last updated 3/23/20 09:34 AM)
    • Elderly Outreach Program
    Lubbock Meals on Wheels (last updated 3/19/20 11:27 AM)
    • Starting Monday, March 23, volunteers will pick up and drop off coolers using the drive-through 
    • Volunteers that are delivering routes 1 – 31 are asked to arrive between 10:45 AM – 11:00 AM
    • Volunteers that are delivering routes 32 – 63 are asked to arrive between 11:00 AM – 11:15 AM

    Homeless

    Open Door (last updated 3/23/20 09:55 AM)
    • Community Center is open every day from 7:00 AM - 5:30 PM
    • Breakfast, lunch, and dinner are being provided by the Salvation Army in an effort to decrease the need for people to travel to multiple locations in the community. 
    • Everyone that enters the facility is screened for for fever, cough and shortness of breath.
    • 6 ft. of separation is being practiced for everyone in the building and the building is being regularly sanitized. 
    • Anyone with a fever is being referred to a clinic or the ER. 
    Salvation Army (last updated 3/23/20 09:55 AM)
    • Dining room closed. Take-away meels being provided at regular meal times.
    • Everyone that enters the facility to be subject to having the temperature taken (via infrared thermometer). Those exhibiting a temperature of 101.4 or above will be referred to medical/health authorities before being granted entry into facilities.
    • Quarantine beds have been set up for anyone with a fever and/or symptom.

    Veterans

    VetStar (last updated 3/24/20 03:19 PM) 
    • Unitl April 15th, 2020, VetStar SSVF program will place eligible high-risk veteran families living in conregated situations into hotels and motels for up to 45 days.
    • Call 806-470-9317 for more information 

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    Financial and Unemployment

    Businesses please visit the Lubbock Chamber of Commerce's website or InThisTogetherLBK.com for COVID-19 resources related to business operations.

    IRS (last updated 3/21/20 11:11 AM)

    • IRS has moved Tax Day to July 15, extending filing deadline and federal tax payments regardless of amount

    My Free Taxes (last updated 4/8/20 03:12 PM)

    • You can complete your tax return online for free at myfreetaxes.org. A United Way partnership.
    • Local My Free Taxes locations are closed.

    Texas Workforce Commission (last update 3/20/20 02:42 PM)

    • If your employment has been affected by the coronavirus (COVID-19), apply for benefits either online at any time using Unemployment Benefits Services or by calling TWC’s Tele-Center at 800-939-6631 from 8:00 AM - 6:00 PM Central Time, Monday through Friday.
    • TWC will waive work search requirements for all claimants and the waiting week for those claimants affected by COVID-19. It is important to note that extended Benefits (EB) and Disaster Unemployment Assistance (DUA) are NOT available at this time.
    • TWC has provided a guide for how to apply for unemployment benefits online.

    Economic Impact Payments (last updated 4/15/20 11:05 AM) 

    • The stimulis payments are automatic for most taxpayers, no further action is needed by taxpayers who filed tax returns in 2018 or 2019. 
    • If you don't file taxes, you will need to complete the "Non-Filers: Enter Your Payment Info Here" application so you can get your payment. 
    • For more information, visit https://www.irs.gov/coronavirus/economic-impact-payments

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    Government Offices

    City of Lubbock (last updated 4/9/20 11:38 AM)

    • Lubbock City Hall, Lubbock Business Center (City of Lubbock Utilities), Lubbock Municipal Court, Libraries, Museums, Garden and Arts Center and the Civic Center will be closed to the public. The Lubbock Preston Smith International Airport, West Texas Regional Landfill, Lubbock Animal Shelter and Citibus Downtown Transfer Plaza will remain open and operating as normal.
    • City of Lubbock employees will continue to report to work and be available to assist through telephone, email and the city's website.
    • The Lubbock City Council has postponed the City of Lubbock elections scheduled for May 2, the new date will be November 3, 2020.
    • All mediations scheduled with the Lubbock County Office of Dispute Resolution now through May 1 are cancelled. 
    • Building permits and development related applications may be submitted online via the Citizen Self Service (CSS) portal.
    • The 311 Call Center will remain open Monday through Friday from 7:30 AM - 5:30 PM in order to assist with City service requests.Residents who must request records in-person from the Vital Statistics Department may do so through one, shielded station at City Hall.
    Public Libraries (last updated 5/13/20 10:31 AM) 
    • Mahon, Godeke, and Groves Library's will re-open to the public on Monday, May 18. 
    • Curbside pickup of books, audiobooks and DVDs will resume on Monday, May 4.
    • You can always access ebooks and audiobooks by downloading the Libby App or going to Lubbock.overdrive.com. We have also expanded our selection of online resources.
    • Call the libraries if you need a library card to access our online services, or for reference or general questions.
      • Mahon Library, 806.775.2835
      • Godeke Branch Library, 806.775.3362
      • Groves Branch Library, 806.767.3733
      • Patterson Branch Library, 806.767.3300
    Trash and Waste Operations (last updated 4/3/20 12:25 PM) 
    • Solid Waste is asking people to bag/tie trash before placing in dumpster/cart
    • Updated operational hours until further notice:
      • North Avenue P Landfill:
        • 8:00 AM - 5:00 PM Wednesdays and Saturday's only 
      • West Texas Regional Disposal Facility:
        • Monday - Friday 7:00 AM - 5:00 PM and Saturday 7:00 AM - 12:00 PM

    Lubbock County (last updated 4/30/20 02:45 PM)

    • Lubbock County Courthouse will implement temperature screenings for staff and visitors to the Courthouse and the Courthouse Annex.
    • Two Offices of Lubbock County Tax Assessor-Collector open to public, starting May 4.
    Courts and District Courts (last updated 4/27/20 05:15 PM)

    Effective through May 1:

    • The courts consider any hearing involving an in-custody party or defendant essential.
    • Dockets for ANY hearing type will be limited to groups of 10 persons or less. Each judge and court coordinator will prioritize essential hearings before other
      hearings. Judges, court personnel, attorneys, parties, and security will be included in the 10-person count. Hearings held remotely are not under the 10-person cap.
    • Unless approved by the presiding judge of each court, and in consultation with the attorneys and parties to the specific case, only non-essential in-person proceedings will be cancelled.
    • Plea Negotiation Conferences (PNCs), Status Conferences, and other court docket events not requiring the defendant’s appearance should be completed by telephonic or videoconference communication. These are non-essential hearings.
    • Attorneys may exchange emails and communicate case statuses with the court coordinator managing the dockets. If attorneys elect to complete a Certificate of Conference, please e-file the document and e-serve a copy to the coordinator. If attorneys communicate via telephone, some type of written communication is still required to the coordinator so that they can create the next docket event. 

    State Departments

    Department of Motor Vehicles (last updated 5/27/20 03:46 PM)
    • Office open by appointment only with limited services

    Federal Offices

    Lubbock Federal Court (last updated 4/30/20 05:04 PM)
    • Any civil or criminal trials that were set to begin in May in Lubbock federal court will be scheduled for a date after May 31, reset by the presiding judge.
    • Each judge has discretion, if there are emergency circumstances, to begin a trial before that date.
    • The order also extends exclusion of the Speedy Trial Act. The filing states the "Court finds that the ends of justice served by ordering these continuances outweigh the best interests of the public and each defendant's right to a speedy trial".
    • The order does allow grand jury proceedings to resume.
    Social Security Offices (last updated 3/19/20 12:35 PM)
    • Closed for in-person service

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