COVID-19 Response & Resource Center


Lubbock Area United Way is working with our Community Partners, local government, school districts, and other community stakeholders to address the numerous complexities surrounding the COVID-19 outbreak.

We encourage everyone to rally to support the South Plains as we walk through this health crisis together. We can only do the best we can for ourselves, our families, our coworkers, and our neighbors. As we work to create solutions, know that we are keeping the safety and wellbeing of everyone on the South Plains at the forefront and will communicate accordingly.

Texas has started a free Statewide COVID-19 Mental Health Support Hotline. Click the link or call 833-986-1919.

Resources for the City of Lubbock and Lubbock County:

Resources from the U.S. Centers for Disease Control and Prevention (CDC): 

Resources for the state of Texas

Texas Department of State Health Services (DSHS): 

  • COVID-19 homepage with information on prevention strategies, symptoms, and what to do if you're sick 
  • Texas Case Count page has the latest information on the number of confirmed cases in the state 
  • COVID-19 Local Health Entities has a listing of all county public health facilities across the state 
  • If you have questions or would like more information about this content, contact the DSHS COVID‑19 Call Center: 1-877-570-9779; Hours: 8:00 a.m. – 5:00 p.m., 7 days a week

Texas Governor's Office:

  • Governor Abbott's office has created a COVID-19 page on their website with specific information for Texans and information about waivers and mandates.

We are continuing to keep this page up-to-date with local resources for our South Plains residents in response to the COVID-19 pandemic. If you know of a resource or update not included here, please reach out to us at or 806.747.2711.


If you are looking for additional resources not listed below, please visit


COVID-19 FAQ for People Receiving SNAP, TANF or Medicaid


Domestic Abuse Hotline 806.747.6941 or 800.736.6941 

National Child Abuse Hotline 800.422.4453

Statewide COVID-19 Mental Health Support Hotline 833.986.1919

Senior and Adult Abuse Hotline 800.392.0210 

Sexual Assault Hotline 806.763.RAPE (7273) or 800.656.4673

StarCare COVID-19 Mental Health Hotline 806.740.1450 

Texas Abuse Hotline 800.252.5400


A list of all available testing sites in the city of Lubbock can be found on the Health Department's website at


For information about vaccine qualifications and scheduling, please check the following:



Meals for Students
  • Texas Education Agency has launched Texas Students Meal Finder to help families find out where meals are being provided for students in their area. 
  • Please check the school district updates below for any information that has been released specifically about student meals in Lubbock County.

Lubbock County School District 

Please click on the link below for more specific information about your school district's guidelines and protocols.

Please click on the link below for more specific information about your school's guidelines and protocols.

Food Assistance - Government Programs

SNAP - Supplemental Nutrition Assistance Program (last updated 4/27/20 11:27 AM) 
WIC (last updated 4/27/20 04:26 PM) 
  • WIC participants can find detailed information and learn how to apply on the Texas WIC website at  In addition, they can locate their local WIC clinic at
  • WIC participants can also download the latest version of the MyTexasWIC shopping app on the Google Play Store or Apple App Store, officials said. The app informs families which allowable food items are on their benefit packages.
  • Texas WIC will be providing flexibility and temporaily liftting restrictions if your store is sold out of certain WIC foods. For a complete list, visit

Food Assistance - Local Nonprofits

Catholic Charities, Diocese of Lubbock (last updated 3/24/20 11:28 AM)
  • Appointments for Food Vouchers must be made online.
  • Vouchers can only be given every two weeks. 
Lubbock Impact (last updated 3/24/20 11:32 AM)
  • Food vouchers every Wednesday at 1:00 PM. Vouchers are given on a first-come-first-serve basis. At present, 20 are available each week. 
  • Emergency Pantry every Wednesday from 6:00 PM - 7:00 PM
Lubbock Meals on Wheels (last updated 3/19/20 11:27 AM)
  • Volunteers to pick up and drop off coolers using the drive-through 
  • Volunteers that are delivering routes 1 – 31 are asked to arrive between 10:45 AM – 11:00 AM
  • Volunteers that are delivering routes 32 – 63 are asked to arrive between 11:00 AM – 11:15 AM
Neighborhood House - Upbring (last updated 3/25/20 05:34 PM)
  • Food vouchers available Monday - Wednesday from 1:00 PM - 3:30 PM.
  • Clients will be admitted into the office one at a time.
  • All applications and other assistance via phone 806.589.1907
South Plains Food Bank (last updated 4/8/20 04:51 PM)
  • You must have a food voucher to receive assistance. Food vouchers may be applied for online here or received from a Food Bank partner.
The CDC has ordered a temporary halt in residential evictions, click here for more information. (9/16/20 4:43 PM) 


Atmos Energy (last updated 3/19/20 12:59 PM)
  • Elgibile households may qualify for assistance in paying natural gas and other utility bills. Find out more on Atmos's website.
Catholic Charities (last updated 3/24/20 11:28 AM)
  • Emgerency Assistance
    • Updated hours: Monday-Friday, 1:00 PM - 3:30 PM by appointment only
    • Appointments may be requested on their website.
    • For appointments, asking that only one person per family come inside. Do not come to the office if you are currently sick, have a fever, or have had a fever in the past 48hrs.. 
Neighborhood House - Upbring (last updated 3/25/20 05:34 PM)
  • Anyone needing utility assistance must complete an online application through the Community Development website.
  • Clients may call Neighborhood House for assistance in filling out the form.
  • All applications and other assistance via phone 806.589.1907
Salvation Army (last updated 4/8/20 05:27 PM)
  • Rent and utility assistance available by calling 806.765.9434

StarCare Specialty Health System

  • Intellectual Disabilities Day Habilitation – Closed Until Further Notice
  • Silver Star Day Health Center – Closed Until Further Notice
Temporarily Suspended Services
  • Open Access Not Available at this Time – Mental Health Assessments and Outreach, Screening, Assessment, and Referral (OSAR) services are by appointment only.
  • Sunrise Canyon Hospital Inpatient Unit Visitation – Only employees and contractors with essential business may enter the inpatient hospital. Video visitation, when applicable, will be provided.
  • Community Meetings – The use of StarCare buildings for non-mission-critical community meetings is suspended until further notice.

Senior Adults

Greg Abbott announced that Texas received a $16.2 million grant to help communities provide meals for the elderly (last updated 3/26/20 10:54 AM) 
Community Food Resources for Seniors (last updated 4/1/20 12:05 PM)
Catholic Charities (last updated 3/23/20 09:34 AM)
  • Elderly Outreach Program
Lubbock Meals on Wheels (last updated 3/19/20 11:27 AM)
  • Starting Monday, March 23, volunteers will pick up and drop off coolers using the drive-through 
  • Volunteers that are delivering routes 1 – 31 are asked to arrive between 10:45 AM – 11:00 AM
  • Volunteers that are delivering routes 32 – 63 are asked to arrive between 11:00 AM – 11:15 AM


Open Door (last updated 3/23/20 09:55 AM)
  • Community Center is open every day from 7:00 AM - 5:30 PM
  • Breakfast, lunch, and dinner are being provided by the Salvation Army in an effort to decrease the need for people to travel to multiple locations in the community. 
  • Everyone that enters the facility is screened for fever, cough, and shortness of breath.
  • 6 ft. of separation is being practiced for everyone in the building and the building is being regularly sanitized. 
  • Anyone with a fever is being referred to a clinic or the ER. 
Salvation Army (last updated 3/23/20 09:55 AM)
  • Everyone that enters the facility to be subject to having the temperature taken (via infrared thermometer). Those exhibiting a temperature of 101.4 or above will be referred to medical/health authorities before being granted entry into facilities.
  • Quarantine beds have been set up for anyone with a fever and/or symptom.


VetStar (last updated 3/24/20 03:19 PM) 
  • Until April 15th, 2020, VetStar SSVF program will place eligible high-risk veteran families living in congregated situations into hotels and motels for up to 45 days.
  • Call 806-470-9317 for more information 

Businesses please visit the Lubbock Chamber of Commerce's website or for COVID-19 resources related to business operations.

Texas Workforce Commission (last update 3/20/20 02:42 PM)

  • If your employment has been affected by the coronavirus (COVID-19), apply for benefits either online at any time using Unemployment Benefits Services or by calling TWC’s Tele-Center at 800-939-6631 from 8:00 AM - 6:00 PM Central Time, Monday through Friday.
  • TWC will waive work search requirements for all claimants and the waiting week for those claimants affected by COVID-19. It is important to note that extended Benefits (EB) and Disaster Unemployment Assistance (DUA) are NOT available at this time.
  • TWC has provided a guide for how to apply for unemployment benefits online.

There is no doubt that this is a difficult time for most of us. Learning to adapt to our new reality is difficult. You may find yourself in need of someone to talk to. Below is a list of resources to help from basic self-care to dealing with substance abuse. United we change the conversation about mental health.

We also have tons of self-care and mental health resources to help get you through the crisis on Pinterest.

COVID-19 Related Hotlines

  • StarCare Specialty Health System Mental Health Hotline: Call 806.740.1450 or text StarCare to 67634
    • Speak with a qualified mental health professional (QMHP) who can provide access to a variety of confidential and anonymous services for coping with disaster common reactions and for managing stress caused by uncertain times. 
  • Texas COVID-19 Mental Health Support Line: call 833.986.1919
    • 24/7 statewide hotline to help Texans experiencing anxiety, stress, or emotional challenges due to the COVID-19 pandemic. This new resource offers COVID-19-related mental health support for all Texans.

Other Hotlines

  • SAMHSA’s Disaster Distress HelplineCall 800.985.5990 or text TalkWithUs to 66746
    • Provides immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster. The helpline is free, multilingual, confidential, and available 24 hours a day, seven days a week.
  • National Suicide Prevention Lifeline: Call 800.273.TALK (8255) or Chat with Lifeline; En Español 888.628.9454; People who are deaf, hard of hearing, or have hearing loss call 800.799.4889
    • Free, confidential crisis hotline that is available to everyone 24 hours a day, seven days a week. The Lifeline connects callers to the nearest crisis center in the Lifeline national network. These centers provide crisis counseling and mental health referrals.
  • Crisis TextlineText HOME to 741741
    • Available 24 hours a day, seven days a week throughout the U.S. The Crisis Text Line serves anyone, in any type of crisis, connecting them with a crisis counselor who can provide support and information.
  • The Trevor Project: Call 866.488.7386 or text START to 678678
    • A national 24-hour, toll-free confidential suicide hotline for LGBTQ youth.
  • Trans Lifeline: Call 877.565.8860 for US and 877.330.6366 for Canada
    • Trans Lifeline’s Hotline is a peer support service run by trans people, for trans and questioning callers.
  • Veterans Crisis Line (VA): Call 800-273-TALK (8255) and press option 1 or text 838255; People who are deaf, hard of hearing, or have hearing loss call 800.799.4889
    • Free, confidential resource that connects veterans 24 hours a day, seven days a week with a trained responder. The service is available to all veterans, even if they are not registered with the VA or enrolled in VA healthcare. 
  • Catholic Charities: Visit or call 806.765.8475
    • Free case management and counseling services for youth ages 17 and under available online.
  • Counseling Center at TTUHSCCall 806.743.1327 or 800.327.0328
    • Limited on-site presence. Providing telehealth counseling services via HIPAA-compliant Zoom platform.
  • Family Counseling Services: Visit or call 806.747.3488
    • Offering online counseling through the crisis regardless of a client or a family's ability to pay. Individual, marriage, and family counseling available.
  • StarCare Specialty Health System: Visit or call 806.740.1421
    • Services include mental health, substance abuse, and veterans services.
  • For local mental health resources in other areas of Texas, visit

Resources from the National Institute on Drug Abuse (NIDA):

Resources from the Association for Addiction Professional (NAADAC):

Other Resources:

  • Online Support Community for Parents & Caregivers of Individuals with Substance Use Disorder: Gatherings are an hour long and take place weekly using Zoom (a free video-conferencing service available for download on your computer or smartphone; allow extra time to install before joining your first meeting). You are welcome to join any meeting, although specified gatherings are intended to offer insight more tailored to the age of your child.
  • The Partnership for Drug-free Kids Helpline: Call 855.378.4373 if you are having difficulty accessing support for your family, or a loved one struggling with addiction faces care or treatment challenges resulting from COVID-19 circumstances, the Partnership for Drug-free Kids' specialists can guide you. Support is available in English and Spanish, from 9:00 am-midnight ET weekdays and noon-5:00pm ET on weekends.
  • Sunshine Behavioral Health: This resource discusses how people in recovery can still receive treatment and support during quarantine and stay at home orders. Includes links to online group meetings.
  • Catholic Charities: or call 806.765.8475
    • Free case management and counseling services for youth ages 17 and under available online.
  • Family Counseling Services: Visit or call 806.747.3488
    • Offering online counseling through the crisis regardless of a client or a family's ability to pay. Individual, marriage, and family counseling available.
  • Direct Online and Phone Support Services for LGBTQ Youth
    • The Human Rights Campaign compiled some resources that LGBTQ youth and their parents/guardians can access online or by phone. 
  • NIDA Resources for Parents, Families, and Caregivers
    • Provides mobile (phone and text-based) education and support for family members struggling with a loved one’s addiction as well as links to other virtual resources.
  • The Partnership for Drug-free Kids Helpline: Call 855.378.4373
    • For those having difficulty accessing support for their family, or a loved one struggling with addiction and faces care or treatment challenges resulting from COVID-19 circumstances. Support is available in English and Spanish, from 9:00 AM to Midnight ET weekdays and Noon to 5:00 PM ET on weekends.
  • Mental Health America
    • Comprehensive list of Mental Health & COVID-19 information and resources, some of which are linked below
  • Depression and Bipolar Support Alliance (DBSA)'s Online Support Groups
    • DBSA online support groups give people living with depression and bipolar disorder a safe, welcoming place to share experiences, discuss coping skills, and offer each other hope. Groups are led by peers – which means that the person facilitating the meeting knows firsthand what it’s like to live with a mood disorder. Offers special groups for young adults and for family, friends and caregivers who support people with mood disorders.
  • MHA’s Inspire Community
    • A Mental Health America (MHA) online community where people can connect with others. MHA hosts a dedicated mental health community, but there are communities related to a variety of topics.
  • Warmlines
    • Unlike a hotline for those in immediate crisis, Warmlines provides early intervention with emotional support that can prevent a crisis. The lines are typically free, confidential peer-support services staffed by those who have experienced mental health conditions themselves. 
  • Coronavirus (COVID-19) Support Group and Discussion Community
    • A forum where individuals impacted by COVID-19 can connect and share their concerns.
  • Caregiver Help Desk: Call 855.227.3640
    • Staffed by caregiving experts, the Help Desk helps you find the right information you need to help you navigate your complex caregiving challenges. Caregiving experts are available 8:00 AM – 7:00 PM ET.
  • 9 Strategies for Quarantining in a Non-LGBTQ+ Affirming Environment
    • With help from queer therapists and experts from The Trevor Project, here's how to endure isolation with those who might not accept your identity.
  • Hidden Heroes
    • Support and resources for caregivers with additional concerns about caring for veterans during this time.
  • For a list of free Mental Health Apps for Veterans, visit the U.S. Department of Veterans Affairs website

Hey parents and caregivers, we want to help you find the resources and tools you need to care for your family during these difficult times. From having difficult conversations with your kids about COVID-19 to taking care of everyone's mental health to educational tools - our aim is to offer you some hope and inspiration to get through this trying time. Check out the resources below, and visit our Pinterest for many more.

Want to get parenting tips, developmental information, educational information, and more sent right to your phone.  With Bright by Text, you can. Text "#Texaskids" to 274448. 

PBS Kids Lubbock Learning Neighborhood is a group for parents, educators, and childcare providers to connect, share resources, and learn together! Head over to to start exploring! 

Looking for ways to explain germs and sickness to your kids? Lubbock Public Library has new digital books to help your kids learn about these topics. Visit to check it out! 

Lubbock ISD has provided a resource page with fun and educational ways to help your kids learn online. Visit to check it out! 

Talking to your Kids about COVID-19

Let's face it, none of us really know how to talk to our kids about what is happening. Here's some support from the experts on what to say and do to help our children understand the crisis and what it means for our families.

[back to top ↑]

Mental Health Resources

One of the most important things we can all do right now is taking care of our mental health. Stress, anxiety, and instability affects us and our families. We're better parents when we're taking care of our own mental health. Here's some ideas to help you stay healthy and take care of your mental health. You can also check out our Mental Health Resources page with information about telehealth and online counseling options and resources for substance abuse and youth.

Texas has started a free Statewide COVID-19 Mental Health Support Hotline. Click the link or call 833-986-1919.

[back to top ↑]


Early Childhood Resources

For parents of kids ages 0-5, here are educational resources and ideas on creative ways to engage young children. It's especially important to remember with these little ones to give yourself and them a lot of grace. 

[back to top ↑]

Elementary Education Resources

For parents of kids in Kindergarten through 5th Grade, here are some resources and tools to help your child with remote learning and to create fun ways to help them transition. 

[back to top ↑]

Middle and High School Education Resources

For parents of preteens and teenagers, here is some useful information and resources on how to help middle and high school students with this new way of learning.

[back to top ↑]

Keeping up with all of the new terms surrounding COVID-19 and the outbreak can be difficult. Here are some important terms to make it easier for you:

Asymptomatic: This term is used when someone has the virus but is producing or showing no symptoms.

CDC: The Centers for Disease Control and Prevention. As the nation’s health protection agency, the CDC saves lives and protects people from health threats. The Centers conduct critical science and provide health information that protects our nation against expensive and dangerous health threats, and respond when these arise. 

Chloroquine: A drug-related to quinolone which has been used against malaria. Experiments are currently being done to see if it can help patients with COVID-19.

Community Spread: Simply put, the spread of a disease in a certain area or community.

Contact Tracing: Contact tracing is the practice of identifying and monitoring individuals who may have had contact with an infectious person.

Contagious: A disease is contagious when it spreads from one person to another by direct or indirect contact.

Coronavirus: Coronavirus is a term for a large family of viruses that include SARS and other minor to major respiratory illnesses. COVID-19 is one type of coronavirus.

COVID-19: Stands for “coronavirus 2019”. 

Epidemic: A disease is considered to be an epidemic when it affects a large number of individuals within a population, community, or region at the same time.

Essential Services: Essential services are the services, functions, and businesses that are absolutely necessary to the functioning of a community, even during a pandemic. They maintain the health and welfare of the community. You can find out more about the City of Lubbock's specific guidelines about essential services here:

Face Masks and Coverings: There are a variety of different types of Face Masks and Coverings that can be used to slow the spread of COVID-19

  • N95 Mask: An N95 Mask has a tighter fitting mask with air filtration. These masks help prevent pollutants from entering the mask and exposing the individual with the mask.
  • Surgical Mask: A surgical mask is designed to keep pollutants in, helping prevent the wearer from spreading germs to someone else.
  • Face Covering: Face coverings are homemade or store-bought cloth masks that keep some pollutants in, helping prevent the wearer from spreading germs to someone else.

Flatten the Curve: Refers to community isolation measures, such as social distancing and sheltering at home, that keep the daily number of disease cases at a manageable level.

Furlough: Temporary leave of employee due to the special needs of a company or employer.

Immunocompromised: Your immune system is considered compromised when your body does not have the optimal ability to defend against illnesses, such as COVID-19. For instance, someone with cancer would be considered immunocompromised in the case of COVID-19.

Immunity: Your immunity is your ability to resist a particular infection or toxin.

Infectious: A disease is considered infectious if it is likely to be transmitted to people, organisms, etc. through the environment. 

Isolation: Isolation helps protect the public by preventing exposure to people who have or may have a contagious disease. When someone is in isolation, it meals they are sick with a contagious disease and they have been separated from people who are not sick by medical professionals. See below for self-isolation.

Novel: Simply means “new”. A novel coronavirus is a strain that hasn’t been detected in humans before such as COVID-19.

Outbreak: When there is an outbreak of a disease, it means there is a higher-than-normal rate of occurrence of a disease in a given area.

Pandemic: A pandemic occurs when there is a worldwide spread of disease as in the spread of COVID-19.

Person-to-Person: This means the virus has been transmitted due to close contact between people. This can include physical contact with another person or being in close quarters with someone who has the disease when they cough or sneeze. 

PPE or Personal Protective Equipment: Protective clothing, helmets, goggles, or other garments or equipment designed to protect the wearer's body from injury or infection.

Quarantine: Medical professionals will place someone in quarantine when he or she has been exposed to a contagious disease to see if they become sick. When someone is in quarantine, they are separated from others who have not been exposed to the contagious disease, and their movements are restricted. In the case of COVID-19, individuals are most often quarantined in their homes. See below for self-quarantine.

SARS: Severe Acute Respiratory Syndrome. COVID-19 is a type of SARS.

Screening: Screening is a strategy used to look for risk markers of a certain disease.

Self-Quarantine/Self-Isolate: When someone self-quarantines or self-isolates, he or she chooses to stay away from any contact with other individuals for a period of time during the outbreak of a contagious disease. Usually, this means remaining in one’s home and limiting contact with family members. Someone might choose to self-quarantine or self-isolate if he or she or a member of their family is an especially high risk for the disease. Self-quarantining or self-isolating differs from isolation and quarantine which are both done under the orders of a medical professional.

Stay at Home: A stay at home order may be given by local, state, or federal government requiring individuals and families to stay in their homes except for essential activities such as going to the grocery store or the doctor. People who work in essential services, such as medical personnel may leave their homes. In some instances, you may be able to go outside but not gather in large groups and social-distancing should still be observed. In the case of a disease outbreak such as the COVID-19, a stay at home order may be given to slow community spread. You can find out more about the City of Lubbock's specific stay-at-home order here:

Shelter in Place: This is what you would be asked to do in the event of a chemical, biological, or radiological contaminant being released into the environment. The public would be asked to remain where they are at the time of the shelter in place order (not to return home), to close windows and air vents, and to turn off air conditioning and heating systems, etc. A shelter in place order is different from a stay at home order and would not be used to address the COVID-19 outbreak.

Social Distancing: Social distancing is a way of preventing the spread of contagious illnesses. It means staying inside and keeping a generous amount of personal space, about 6 feet, between you and another person.

Symptomatic: Someone showing symptoms of a particular illness or disease is considered to be symptomatic. For COVID-19, this includes fever, cough, or shortness of breath.

Ventilator: A ventilator is a machine that mechanically helps a patient to breathe. Sometimes it is referred to as artificial respiration.

WHO: The World Health Organization works worldwide to promote health, keep the world safe, and serve the vulnerable. When there is a pandemic, WHO:

  • prepares for emergencies by identifying, mitigating, and managing risks,

  • prevents emergencies and supports the development of tools necessary during outbreaks,

  • detects and respond to acute health emergencies,

  • supports the delivery of essential health services in fragile settings.

[back to top ↑]

When the COVID-19 Pandemic hit in March, Lubbock Area United Way and our Community Partners immediately began to address the greatest needs. The problems in our community did not change or disappear. They amplified. We recognized the need for a strong, cohesive effort to ensure South Plains families could get the help they needed. 

COVID-19 Response & Resource Center

We began pulling together a virtual response and resource center with COVID-19 updates from state and local government and school districts, information on food, bill assistance, local resources, mental health services, and parent resources. We continue to keep the center up to date as the pandemic progresses. Our goal is to provide helpful, informative, and easy ways to locate resources and information. Throughout these challenging times, we want to make sure the people in our South Plains communities are safe, healthy, and taken care of. 

South Plains COVID-19 Response Fund 

We also partnered with Mayor Dan Pope and the Community Foundation of West Texas to create the South Plains COVID-19 Response Fund. Businesses, foundations, and individuals gave more than $1.6 million in financial aid to help community-based organizations tackle the effects of the coronavirus outbreak in our community. These funds were quickly deployed with the first round of grants delivered on April 13. By July 7, all funds had been distributed to meet needs throughout our area.

While South Plains communities were on Stay-at-Home Orders, our United Way Community Partners continued to address the greatest needs. Many of them acted in a timely manner and changed their services from in-person to remote, such as online counseling and remote tutoring. Some stayed open and provided services to assist essential workers.

Learn more about the work our Community Partners have been doung on our Youtube Channel

As the pandemic continues to bring new challenges, United Way and our Community Partners are committed to the South Plains and meeting the needs of our communities.

Thank you to everyone for your continued support of United Way. We could not do it without you.

Give now and help us continue to meet the needs of our South Plains neighbors

We are in this together. Hope starts here.